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SMS not being sent

Active Member
Sion T Member Since: May 7, 2019
1 of 5

Hello, I've just signed on with Upwork and was browsing for jobs.

I picked one and decided to pitch for it, and the Upwork system said I needed to verify my phone number with a 5 digit code.

I've used the 'SMS' and 'Call' options to verify my pjone number (it's in Thailand) and the SMS and call havent arrived.

Please advise,


Sion Touhig.

Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Sion, 


One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your number. Thank you.

Active Member
Dejana P Member Since: Sep 4, 2020
3 of 5

Hi Goran,


I want to change my number in settings, cause I did not type the correct phone number since I see that I did not receive the SMS digit code, can you help what to do to change it?


Thank you


Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 5

Hi Dejana,


I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.


Thank you.

~ Aleksandar
Active Member
Dejana P Member Since: Sep 4, 2020
5 of 5
Hi Aleksandar,

thank you a lot.

Best regards,