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Security Phone Number Screen Freezing

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Active Member
Walter A Member Since: Apr 5, 2019
1 of 18

I am trying to complete my profile to be submitted for freelance work, and when I get to the screen that asks me to set a security phone number, I enter my 10-digit phone number and click the green Verify Phone Number button and nothing happens. I can exit out of the screen by clicking the ‘X,’ but I can’t complete my profile. Any help would be greatly appreciated. I’m using the latest iOS and the latest Upwork app.

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Active Member
Maros P Member Since: Apr 6, 2019
2 of 18

Remove the app from the device’s memory (force stop/quit), reopen the app, and try again or try to reinstall Upwrok app. If this does not help, you should contact ios-feedback@upwork.com.

Check the article Troubleshoot Mobile App Smiley Happy

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Active Member
Walter A Member Since: Apr 5, 2019
3 of 18

Unfortunately, I had already tried that. Additionally, the behavior is the same on the Mac using Google Chrome. There is no response from the browser.

 

I will contact ios-feedback@upwork.com. Thank you.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 18

Hi Walter,

 

Can you please try using the website instead of the mobile app? If you still experience the same issue, please let us know so we can share with the team and investigate further. Thank you!


-Joanne
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Active Member
Walter A Member Since: Apr 5, 2019
5 of 18
I have done this using the website as well and have the same issue. I am using macOS Mojave 10.14 and Google Chrome Version 73.0.3683.103. When I click the “Verify Phone Number,” there is no response from the browser on the desktop nor a response in the app on the iPhone. I can click the X to cancel on the desktop. Or I can click “Cancel” on the mobile.


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Community Guru
Riri A Member Since: Jul 21, 2018
6 of 18

Hi Walter,

Thank you for letting look into this. One of our team members will reach out to you shortly and assist you directly to help you verify your phone number. Let me know if you need anything else. 

~ Riri
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Active Member
Christine O Member Since: Aug 13, 2019
7 of 18

Hi,

 

I'm having the same problem. It occurs whether I'm using the app or a browser. There doesn't appear to be a way to get past it and I can't set up my account until this issue is resolved.

 

Christine

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 18

Thank you for reaching out to us, Christine.

 

One of our team members will reach out to you directly to assist you with your concern. 

~ Bojan
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Active Member
Terry B Member Since: Aug 30, 2019
9 of 18

I am having the same problem.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 18

Hi Terry,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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