Set Up Payment Option Issue

[amaanasgharkhan]

I'm encountering an error on the Set Up Payment page. Whenever I try to enter my Bank Details and save them so I can receive funds from my Upwork account, the screen says to Review my details. When I click on the Next button, it doesn't do anything. It's like the button has no function.

I tried to set up the bank details a couple of times, cleared cache and whatnot, but nothing is happening. If I refresh the page, the details are gone, and I need to set them up from the start. Any help?

[eb98e6ec]

same here

[luiggi_rosado]

Hi Alexandru,

I see that you've successfully added a billing method to your account already. Don't hesitate to let us know if you need further assistance from our end.

Thank you.

[luiggi_rosado]

Hi Amaan,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[amaanasgharkhan]

Hey, I've just succeeded to add my bank account as Payment Method, but the problem is, that the name I used on the Upwork account and the name on the Bank Account have spelling differences due to NIC problems but it is the same name. Can I get help?

[luiggi_rosado]

Hi Amaan,

If you're still having trouble with your payment method, please consider following up with the team through your support ticket here, so they can assist you further.

Thank you,

[amaanasgharkhan]

I contacted support on the ticket but there was no response. Beneficiary Name Mismatched error is causing my bank account disbursement method to be deactivated. Help needed.

[egaruth]

Hi Amaan,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

Edited to add information: 

The name mismatch on your account has been approved. Your payment method will become active on the 29th of June.