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e9f566a9
Community Member

Setting up account

i am building a new profile because my old profile was deactivated, but the website says my phone number is in use so i cannot get the verification code needed to set up a new profile. My old profile has been deleted so i have no way of going back in to the old profile. please help with setting up my new account. thank you. 

3 REPLIES 3
prestonhunter
Community Member

Emad:
Upwork does not actually allow freelancers to have more than one account.

 

re: "My old profile has been deleted so i have no way of going back in to the old profile. please help with setting up my new account."

 

Upwork does not delete old profiles.

 

You will need to work with Upwork Customer Support to regain access to your original Upwork account.

I have been trying to find a contact for customer support and cannot find one. do you know what the best email or number would be?

Hi Emad,

 

We'll have one of our agents reach out to you via a support ticket to further assist you. As a reminder, having multiple accounts is a serious violation of the Upwork TOS.

Thank you.

~ Luiggi
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