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Setting up account

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Active Member
Emad B Member Since: Oct 24, 2020
1 of 4

i am building a new profile because my old profile was deactivated, but the website says my phone number is in use so i cannot get the verification code needed to set up a new profile. My old profile has been deleted so i have no way of going back in to the old profile. please help with setting up my new account. thank you. 

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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 4

Emad:
Upwork does not actually allow freelancers to have more than one account.

 

re: "My old profile has been deleted so i have no way of going back in to the old profile. please help with setting up my new account."

 

Upwork does not delete old profiles.

 

You will need to work with Upwork Customer Support to regain access to your original Upwork account.

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Active Member
Emad B Member Since: Oct 24, 2020
3 of 4
I have been trying to find a contact for customer support and cannot find one. do you know what the best email or number would be?
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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4 of 4

Hi Emad,

 

We'll have one of our agents reach out to you via a support ticket to further assist you. As a reminder, having multiple accounts is a serious violation of the Upwork TOS.

Thank you.

~ Luiggi

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