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Share your onboarding experience

Active Member
Amy P Member Since: Sep 8, 2020
61 of 172

Hello, I'm newSmiley Happy

 I'm a client and the sign up process was easy. The interface straight forward so far. My concern right now is... I just hired my 1st freelancer, I'm in US he's in another country. It's for a facebook ad I need to run. He wants me to install "anydesk". I'm nervous about this. Is this a typical request from a freelancer to do a Facebook ad campaign?

 I want to have a good experience here, I'm just nervous. This freelancer has had 1 other job completed on Upwork. It wasn't for what I need completed though. His credentials and proposal seemed promising. 

Thanks for reading and look forward to your response. 


Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
62 of 172

Hi Amy,


Thanks for sharing your feedback. Each project is different and it's up to the client and the freelancer to discuss and agree on what tools and permissions are necessary to get the task accomplished. I did a quick search and it sounds like the type of task you need could be done by adding another person to the ad account and giving them the needed permissions. Here is an article from Facebook Help Center about it. Possibly this is something you and the freelancer you hired could look into. 

~ Valeria
Active Member
Ashiqur R Member Since: Sep 20, 2020
63 of 172

Hello Mike,

Everything seems to be very smooth. I would say fast and great user experience. I opened my account few months back and finally i got my first contract 3 days back.


I am really loving it. It was a direct client invitation and i was really suprised. Hope to have more success in near future and hopefully i will complete my first contract very soon with my client.


While setting up my profile, everything was well organized and i could easily set up my profile to 100%. Do pray for me everyone whoever would see my post here at community. Hope to get some more amazing clients. Cheers


Freelance Web Developer

Ashiqur Rahman

Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
64 of 172

Hi Ashiqur,


Thank you for your feedback! I wish you continued success.

Mike J. | Jr. Program Manager, Talent Success
Ace Contributor
Naheed M Member Since: Sep 29, 2020
65 of 172

Hi Ashiqur Rehman,

Welcome to this forum and Congrats on your first order here.

Wish you never-ending success.




Active Member
Prodket D Member Since: Sep 25, 2020
66 of 172

I signed up on Upwork using Gmail and I didn't get to manually input my legal name only for me to figure out that the name used as my profile was the name on the Gmail. I have been trying to update it but I can't seem to get access to that information. How can I change my profile name to my legal name?

Joanne Marie P Moderator Member Since: Nov 26, 2017
67 of 172

Hi Prodket,


To request a name change, please go to Settings  Contact Info. Please let us know if you need further assistance. 

Ace Contributor
Naheed M Member Since: Sep 29, 2020
68 of 172

Hi Prodket,

No issue, if you have not put your legal name while making your profile.

You could change it afterward. It's so simple.

To change your name, go to Settings and then Contact Info.





Active Member
Richard C Member Since: Sep 29, 2020
69 of 172

I can't figure out how to get work through Upworks. It really very convulted.

Andrea G Moderator Member Since: Jul 7, 2020
70 of 172

Hi Richard,


Could you please confirm if you want to use Upwork as a freelancer and find work or do you intend to hire freelancers to complete work for you? I checked your account and, currently, you have a client account, you can add a freelancer profile to your account by following the steps here.