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Sharing personal details with clients.

Active Member
Ilaria C Member Since: Aug 16, 2019
1 of 4

Hello everyone, I am new to this platform and I am working on my first translation project with a client. He has asked me twice now to share my personal email with him so I can send the documents. My understanding is that it is not allowed to share personal details. Can anyone advice please?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Ilaria,


Communicating outside of Upwork is not a violation of our TOS. But, accepting or offering to get paid outside of Upwork is a violation of our TOS.

If you were hired on a fixed price contract I would also strongly suggest sending your work on the milestone created for you. To learn more how you`re protected on Upwork check out our guide about Upwork Payment Protection. Thank you.


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Active Member
Ilaria C Member Since: Aug 16, 2019
BEST ANSWER
3 of 4

Hi, thank you for your reply. I am referring to the last point made in the Terms of Service (screenshot attached) stating that Contact information sharing should not take place.

Could you clarify, is this just with 'potential clients' then?

Thank you, 

Ilaria 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Ilaria,

 

The explanation you`re referring to is for including contact information publicly on your profile, this is not allowed. But, once a communication has been established you and your client can communicate on the platform that best fits your needs. For security reasons we always advise to keep your communication on Upwork. Hope that this cleared the confusion, if not let me know. Thank you.


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