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Signing up

Active Member
John K Member Since: Nov 27, 2020
1 of 5

I am trying to complete the signup form. When it comes to the Address page, it asks for my Street Address, Apartment/suite, City/State.

However I live in a single house. The form insists I put in an apt/suite.  I've tried severl ways but it will not let me get past that point. Error message "This field is required.:

 

Any ideas?  Thanks

 

John 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi John,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
John K Member Since: Nov 27, 2020
3 of 5
Hi, thanks for getting back to me. Cleared cache and all cookies....also
switched browser from Chrome to Firefox. still no luck. I've attached a
screenshot. Also tried on my mobile phone. Thanks John
Active Member
John K Member Since: Nov 27, 2020
4 of 5

When creating a profile, the address screen asks for street address, then Apt/Suite. I live in a house, to this doesn't apply. However, the screen will not advance. I've tried putting in None or N/A, and even tried to fake it out by putting in a number. Nothing works. Also cleared cookies and cache, and tried a different browser. Still no luck! If anyone has any advice, I'd be appreciative! Thanks. John

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi John,

 

One of our team members will reach out to you directly to assist you with this issue.

 

Thank you for your patience.

 


~ Bojan
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