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Re: Some of your services are temporarily on hold-Message received

5885d13f
Active Member
Abeera S Member Since: Apr 10, 2021
1 of 3

Hi there,

 

I have a new Upwork account and I am doing my first job with a client. I have submitted my details about my verification already but I still receive the following message :

"Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE 
 
When I click to "GET STARTED" it shows the name of my father instead of my name and it cannot be changed as mentioned below:
 

The ID you upload must have the same name and date of birth entered below.

Full Name
Date of Birth
Please guide me on how I may get through this.
 
Best regards,
 
5885d13f
Active Member
Abeera S Member Since: Apr 10, 2021
2 of 3

Hi there,

 

Kindly guide me the way through...

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
BEST ANSWER
3 of 3

Hi Abeera,

 

Apologies for the delay in our response. We've escalated your concern and someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

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