Apr 10, 2021 03:41:00 PM by Abeera S
Hi there,
I have a new Upwork account and I am doing my first job with a client. I have submitted my details about my verification already but I still receive the following message :
The ID you upload must have the same name and date of birth entered below.
Solved! Go to Solution.
Apr 12, 2021 02:18:42 PM by Andrea G
Hi Abeera,
Apologies for the delay in our response. We've escalated your concern and someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 12, 2021 02:18:42 PM by Andrea G
Hi Abeera,
Apologies for the delay in our response. We've escalated your concern and someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 8, 2022 02:37:51 AM by Mohamed Abdullahi A
Hi,
I'm new at Upwork, and I want to pay for my first work. This message show whenever I tried to pay my hired freelancer "Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us."
Thanks
Jan 8, 2022 03:59:33 AM by Nikola S
Hi Mohamed,
Thank you for reaching out to us. Please allow more time for our team to review your case. If you are still able to see this message after 48 hours please let us know and we will be happy to assist you further.
Feb 23, 2022 04:27:12 PM by Zeeshan A
Hi iam here New to and i am facing the problem same
Some of your services are temporarily on hold.
We are completing a Know Your Customer review of your account. This process should be completed within 24 to 48 hours. If the hold on your account is not removed within 48 hours, please contact Upwork Customer Support.
Feb 23, 2022 07:08:46 PM by Joanne P
Hi Zeeshan,
It looks like you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Apr 19, 2023 12:49:26 PM by Mansoor A
Hey, I am also facing the same issue, I already verified my identity and got a verified blue tick. But now I got this error.
Apr 19, 2023 02:19:16 PM by Arjay M
Hi Mansoor,
I can also confirm that your ID has been verified so this should not be the case. It looks like you were able to reach out to our Support Team and raised a ticket about your concern. Please allow our team 24-48 hours to further review your case and you will be getting an update on this page once done.
Apr 25, 2023 10:43:27 PM by Mansoor A