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Stuck in limbo between two accounts because of Google Signin.

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Active Member
Heather W Member Since: Aug 6, 2020
1 of 8

I was attempting to create an Upwork account using my preferred email address when I discovered my phone number was already associated with a different account. I realized I had started the process of making this account I'm using now, and at some point had abandoned/forgotten about it.

 

I really don't check this email anymore and would like to move forward with the other account I was in the process of setting up. No big deal, right? Should be a simple enough fix to just close this account since at that point I hadn't even submitted my profile.

 

Wrong.

 

After many, many frustrating attempts at closing this account or at least changing my contact information (removing the associated phone number), I ended up needed to submit my profile so that I could post here for help. This is after browsing this board, not finding the answers to my problems, looking up "how to contact a human," clicking on the Need more support? Contact us button, filling out that form which then, to my complete exasperation, sent me right back here to the community board. Wonderful.

 

So here's my problem: when I created this account, apparently I decided to sign up using Google Signin. I also did this when setting up my new account. I sure wish I hadn't.

 

The support page says that to close this account, I should go to Settings > Contact Info, where there should be a handy Close my account link. However, when I click on Contact Info, I am redirected to Password & Security, where it oh-so-helpfully reminds me that I am using Google Signin, and where my only other option is to set up two-factor identification.

 

Well okay, maybe I can just change my contact info (remove the phone number).

 

Nope! Contact Info also redirects to Passwords & Security.

 

Okay, clearly my only option is to disconnect my Google account and try all of this again.

 

Connected Services also redirects to Passwords & Security. But there's an edit button! Maybe...? Nope! All it does is prompt me to set up a useless password. 

 

Could a real live human who works at Upwork Support please for the love of god get in touch with me? I promise I would really like to actually use this website one day!

 

Thank you! Smiley Happy

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 8

Hi Heather,

 

Could you please send me a PM with the details of the account you're referring to so I can check? Thank you. 


-Joanne
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Active Member
Meghan C Member Since: Aug 18, 2020
3 of 8

Hi Joanne -

 

I'm experiencing the same issues that Heather is.  Please close my account.

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Employee
Mike J Employee Member Since: Mar 18, 2019
4 of 8

Hi Meghan,

 

Can you please send me a private message with the email address of the account you want to close?


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Meghan C Member Since: Aug 18, 2020
5 of 8

Hi there -

**Edited for community guidelines**

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 8

Hi Meghan,

 

As requested, your account has been closed.


-Joanne
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Active Member
Albert P Member Since: Sep 16, 2020
7 of 8

Help! I'm stuck like this as well. I'm not even sure what my original account might have been; but my phone number is tied to it somehow.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 8

Hi Albert,

 

It looks like you are referring to the phone verification process. I'll go ahead and request one of our team members to assist you directly via ticket. Thanks!


-Joanne
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