Stuck at - Create your Profile for Consideration

[Nina K]

Hi Kierstin,

We'll have one of our agents reach out to you directly to help assist you with this, as your profile has not yet been submitted. You'll be hearing from them very shortly.

[Adrian G]

Hi, I'm trying to set up a freelancer profile, and I can't get past the "Create your Profile for Consideration" screen. If I hit "Review Application and Submit", it redirects back to the same screen I was on.

No errors are visible (either on the page or in the console), I have tried clearing cache and cookies, and on different browsers.

Not sure what else I can do, as as soon as I log in to the site I get redirected to this page, and can't move on from there.

Any help apprecitaed.

[Avery O]

Hi Adrian, 

I've notified the Customer Support team but they were unable to replicate the issue. They will go ahead and create a ticket on your behalf and will escalate this to our engineers. 

If you can grab a screenshot of the error, please append it on the ticket the team will be creating for you on your next reply. 

[Ezekiel Tobias G]

I'm also having this issue. I'm stuck in a continuous loop of hitting "Review Application" - all it does is reload the page. No error messages or any messaging saying that my application is pending review.

[Ryan C]

Hello Ezekiel,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[Aaron D]

hi im also having this same issue, been trying to figure it out for a few days now idk if im missing something.... please help 

[Nina K]

Hi Aaron,

We'll have one of our agents reach out to you to assist you directly with this, thanks!

[Erin F]

Hello Upwork- I'm having the same problem described above- cannot submit my profile for consideration.  When I click the button it simply returns to the edit profile screen.  

[Avery O]

HI Erin, 

I've reported this to the team, and an agent from the Customer Support Team will reach out to you to assist you. 

[Celia S]

Also having this issue