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Rishi's avatar
Rishi R Community Member

Stuck on : 'Create profile for consideration' page

Hello, I am new to upwork and creating my profile but my browser keeps redirecting me to 'Create profile for consideration page' when i click submit for review and I cannot get past this page. It has been 2 days already, tried clearing cache and 2 different browsers etc, but still not working. Any help would be much appreciated thanks 🙂 

 

Rishi

133 REPLIES 133
Nina's avatar
Nina K Community Member

Hi Andy,

Sorry that you're unable to complete your application. I've requested that one of our team members reach out to you directly to help assist you with this, and you should be hearing from them very shortly. Thanks!

~Nina
Andrew Montayne's avatar
Andrew Montayne H Community Member

Many thanks Nina,  

I'll see what they say!

Philip's avatar
Philip D Community Member

I am experiencing this issue as well.  I tried clearing my cache, and using a different browser.

Bojan's avatar
Bojan S Community Manager

Hi Philip,

 

One of our team members will reach out to you directly and assist you further with this concern. Thank you!

~ Bojan
Upwork
Andrew Montayne's avatar
Andrew Montayne H Community Member

Hi Phillip, 

My guess is you'll have to contact customer support.  My issue had to be solved with backend manipulation and couldn't be done from my end.  

 

Best,

Andy

 

Philip's avatar
Philip D Community Member

I was not able to find the customer support phone number.  No one reached out to me regarding this issue.  No need now, I'll just use your competitor's website.

Joanne's avatar
Joanne P Moderator

Hi Philip, 

 

I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser? 

~ Joanne
Upwork
Lauren's avatar
Lauren A Community Member

Hello,

I am having exactly same issue – stuck on 'Create profile page' and have waited for notifications for next steps but still nothing.

Can I please raise this and request help?

Lauren

Goran's avatar
Goran V Retired Team Member

Hi Lauren,

I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!

~ Goran
Upwork
Lauren's avatar
Lauren A Community Member

Hi Goran,

Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'

Goran's avatar
Goran V Retired Team Member

Hi Lauren,

Did you already tried to clear your cache and cookies or log in with another browser to resubmit your application? If you already tried this steps please let me know what browsers you used as well, thank you!

~ Goran
Upwork
Lauren's avatar
Lauren A Community Member

I have tried this already – using Chrome and Firefox, both with cache and cookies cleared. Still the same issue!

Goran's avatar
Goran V Retired Team Member

Thank you for the details Lauren.

Our team will investigate this from our end and reach out directly to you and assist you further.

~ Goran
Upwork
Amanda's avatar
Amanda S Community Member

Hello,

My account also seems to be stuck on the "Create Profile" page. It has been almost a week since I completed all sections and I cannot seem to do anything other than "Review Profile" which just refreshes the same page. I have no icons for messages, or notifications so cannot check those, nor have I received any emails about my Upwork account. Can someone please help me?

Thanks,

Amanda Sweetman

Nina's avatar
Nina K Community Member

Hi Amanda,

I've requested the support team assist you with your registration issue and you should be hearing from them very shortly. Thanks!

~Nina
Adam's avatar
Adam S Community Member

Hi,

 

I have the exact same problem. Can you help me please?

 

Thank you,

Adam Smejkal

Avery's avatar
Avery O Community Manager

Hi Adam, 


I'm not sure if there's an issue on your account. Are you waiting for your account to be approved? 


~ Avery
Adam's avatar
Adam S Community Member

Hi Avery,

 

my account has not been approved yet. However, I can't seem to be able to leave the "Create profile" page. The only thing I can do is click "Review application", and that just refreshes the page and sends me back to "Create profile" with no change.

 

Adam

Goran's avatar
Goran V Retired Team Member

Hi Adam,


Please try to clear your cache and cookies or log in with another browser to submit your application. If this dosen't help and you`re still being directed back to the Create Profile page let me know and our team will investigate it further from our end, thank you.

~ Goran
Upwork
Adam's avatar
Adam S Community Member

Hi Goran,

 

I've already tried that (Chrome, Firefox) and it didn't resolve my issue.

 

Adam

Goran's avatar
Goran V Retired Team Member

 

Thank you for the confirmation Adam,

 

I`ve just escalated this to our engineering team and one of our team members will reach out to you via ticket to assist you further.

~ Goran
Upwork
Aleksandar's avatar
Aleksandar M Community Member

Can yo please contact me too?

 

I have the same problem.

Bojan's avatar
Bojan S Community Manager

Hi Aleksandar,

 

Please, try clearing your cache and cookies or using a different browser to check if you are able to complete your address details, I checked this for you and City field is still not completed. Once you are sure all the required fields are completed, click Review Application at the bottom of the page. Let us know if you need further help. Thank you.

~ Bojan
Upwork
JD's avatar
JD H Community Member

I am having the same problem, it has been four days and it still takes me to the create profile page.
Andrew Montayne's avatar
Andrew Montayne H Community Member

You have to contact their help department directly. For whatever reason it has to be reset by them.
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