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Re: Profile

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Community Guru
Nina K Member Since: Nov 29, 2017
21 of 100

Hi Kierstin,

We'll have one of our agents reach out to you directly to help assist you with this, as your profile has not yet been submitted. You'll be hearing from them very shortly.

~Nina
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Active Member
Adrian G Member Since: Jan 2, 2018
22 of 100

Hi, I'm trying to set up a freelancer profile, and I can't get past the "Create your Profile for Consideration" screen. If I hit "Review Application and Submit", it redirects back to the same screen I was on.

 

No errors are visible (either on the page or in the console), I have tried clearing cache and cookies, and on different browsers.

Not sure what else I can do, as as soon as I log in to the site I get redirected to this page, and can't move on from there.

Any help apprecitaed.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
23 of 100

Hi Adrian, 


I've notified the Customer Support team but they were unable to replicate the issue. They will go ahead and create a ticket on your behalf and will escalate this to our engineers. 


If you can grab a screenshot of the error, please append it on the ticket the team will be creating for you on your next reply. 


-Avery
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Active Member
Ezekiel Tobias G Member Since: Mar 29, 2018
24 of 100

I'm also having this issue. I'm stuck in a continuous loop of hitting "Review Application" - all it does is reload the page. No error messages or any messaging saying that my application is pending review.

Community Guru
Ryan C Member Since: Feb 3, 2017
25 of 100

Hello Ezekiel,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


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Active Member
Aaron D Member Since: Apr 30, 2018
26 of 100

hi im also having this same issue, been trying to figure it out for a few days now idk if im missing something.... please help 

Community Guru
Nina K Member Since: Nov 29, 2017
27 of 100

Hi Aaron,

We'll have one of our agents reach out to you to assist you directly with this, thanks!

~Nina
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Active Member
Erin F Member Since: May 15, 2018
28 of 100

Hello Upwork- I'm having the same problem described above- cannot submit my profile for consideration.  When I click the button it simply returns to the edit profile screen.  

Moderator
Avery O Moderator Member Since: Nov 23, 2015
29 of 100

HI Erin, 

I've reported this to the team, and an agent from the Customer Support Team will reach out to you to assist you. 


-Avery
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Active Member
Celia S Member Since: May 3, 2018
30 of 100

Also having this issue Smiley Sad