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Re: Stuck on : 'Create profile for consideration' page

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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
61 of 104

Hi Phillip, 

My guess is you'll have to contact customer support.  My issue had to be solved with backend manipulation and couldn't be done from my end.  

 

Best,

Andy

 

Active Member
Philip D Member Since: Apr 22, 2018
62 of 104

I was not able to find the customer support phone number.  No one reached out to me regarding this issue.  No need now, I'll just use your competitor's website.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
63 of 104

Hi Philip, 

 

I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser? 


-Joanne
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Active Member
Lauren A Member Since: Apr 26, 2018
64 of 104

Hello,

I am having exactly same issue – stuck on 'Create profile page' and have waited for notifications for next steps but still nothing.

Can I please raise this and request help?

Lauren

Moderator
Goran V Moderator Member Since: Mar 24, 2017
65 of 104

Hi Lauren,

I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!


Untitled
Active Member
Lauren A Member Since: Apr 26, 2018
66 of 104

Hi Goran,

Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'

Moderator
Goran V Moderator Member Since: Mar 24, 2017
67 of 104

Hi Lauren,

Did you already tried to clear your cache and cookies or log in with another browser to resubmit your application? If you already tried this steps please let me know what browsers you used as well, thank you!


Untitled
Active Member
Lauren A Member Since: Apr 26, 2018
68 of 104

I have tried this already – using Chrome and Firefox, both with cache and cookies cleared. Still the same issue!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
69 of 104

Thank you for the details Lauren.

Our team will investigate this from our end and reach out directly to you and assist you further.


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Active Member
Amanda S Member Since: May 21, 2018
70 of 104

Hello,

My account also seems to be stuck on the "Create Profile" page. It has been almost a week since I completed all sections and I cannot seem to do anything other than "Review Profile" which just refreshes the same page. I have no icons for messages, or notifications so cannot check those, nor have I received any emails about my Upwork account. Can someone please help me?

Thanks,

Amanda Sweetman

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