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Re: Stuck on : 'Create profile for consideration' page

Active Member
Kim L Member Since: May 22, 2018
51 of 119

I have completed my profile, but there isn't a "submit" button on the page. The only available button is "review profile." When I click that button, it just brings me back to my profile page.

 

Thank you

Community Guru
Nina K Member Since: Nov 29, 2017
52 of 119

Hi Kim,

We'll have one of the members of the team reach out to you directly to help assist with this. Thanks!

~Nina
Active Member
Sandra M Member Since: Aug 7, 2018
53 of 119

I created my profile yesterday and I am unable to get passed the “Create your profile” page (https://www.upwork.com/ab/create-profile/introduce-yourself/) It’s not showing any missing required field errors and at the top of the page it says “If your profile is approved, it will become the public…” but I can’t even tell if my profile was actually submitted or not. I didn’t get any kind of email notification, there are no other menu options, no menu at all, only the “log out” link at the top and “review application” button at the bottom.

 

How does one know if their profile has been submitted?

 

It’s been over 24 hours, I’ve tried different browsers, cleared cache and cookies. But every time I log in, all I see is the “create your profile” page.

 

Also, how does one actually contact support? Every link for support, get help or Contact a Support Agent, just goes to the Help Center. The “bot” keeps saying “Just click below, log in and select the "Get Help" option at the bottom of the page, to reach an agent who can help you.” First, there is no “Get Help” link at the bottom of the page and Second, the link the bot provided “contact a support agent” just goes back to the Help Center, where there is no apparent way to actually contact support. Where in the Help Center is there an email or form to contact Support?

Thank you kindly

Community Guru
Ryan C Member Since: Feb 3, 2017
54 of 119

Hi Sandra,

 

Sorry for the inconvenience. Your profile is now accepted. If you have further questions, feel free to reach out to us here at any time.

 

Thank you


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Active Member
Steph W Member Since: Oct 22, 2018
55 of 119

Hi,

 

I am having the same problem as everyone in this thread.

 

I need to change my country of residence too, but it's stuck on New Zealand (I'm from the UK) and won't let me edit it.

 

I know that I need to go into Settings and edit my info, but I can't even find where you go to Settings. I am just stuck on 'Create a Profile' page.

 

Thank you,

Stephanie

Moderator
Avery O Moderator Member Since: Nov 23, 2015
56 of 119

Hi Steph, 


I've shared your account information with the team so that they can look into this further. Please know that they may reach out to you through an email with more information about your account. 


-Avery
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Active Member
Maria Gabriela P Member Since: Jan 17, 2019
57 of 119

Hi Ryan

I have exactly the same issue! I have created my profile but I cant submit it...I dont know if you received or not and what are the next steps.

Can you please help me?

Thanks in advance for your support!

Gabriela

Moderator
Goran V Moderator Member Since: Mar 24, 2017
58 of 119

Hi Maria,

 

Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know along with what browsers you have used. Thank you.


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Active Member
Janine H Member Since: Jan 31, 2018
59 of 119

I am stuck on this page. Why do I even need to do this? I want to hire someone. 

Community Guru
Nina K Member Since: Nov 29, 2017
60 of 119

Hi Janine,

Sorry that you are getting stuck with this and that the process of hiring freelancers has been delayed for you. I've requested one of our agents reach out to you directly to assist, thank you.

~Nina
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