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Re: Stuck on : 'Create profile for consideration' page

Community Guru
Ryan C Member Since: Feb 3, 2017
41 of 104

Hi Sandra,


Sorry for the inconvenience. Your profile is now accepted. If you have further questions, feel free to reach out to us here at any time.


Thank you

Active Member
Steph W Member Since: Oct 22, 2018
42 of 104



I am having the same problem as everyone in this thread.


I need to change my country of residence too, but it's stuck on New Zealand (I'm from the UK) and won't let me edit it.


I know that I need to go into Settings and edit my info, but I can't even find where you go to Settings. I am just stuck on 'Create a Profile' page.


Thank you,


Avery O Moderator Member Since: Nov 23, 2015
43 of 104

Hi Steph, 

I've shared your account information with the team so that they can look into this further. Please know that they may reach out to you through an email with more information about your account. 

Active Member
Maria Gabriela P Member Since: Jan 17, 2019
44 of 104

Hi Ryan

I have exactly the same issue! I have created my profile but I cant submit it...I dont know if you received or not and what are the next steps.

Can you please help me?

Thanks in advance for your support!


Goran V Moderator Member Since: Mar 24, 2017
45 of 104

Hi Maria,


Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know along with what browsers you have used. Thank you.

Active Member
Janine H Member Since: Jan 31, 2018
46 of 104

I am stuck on this page. Why do I even need to do this? I want to hire someone. 

Community Guru
Nina K Member Since: Nov 29, 2017
47 of 104

Hi Janine,

Sorry that you are getting stuck with this and that the process of hiring freelancers has been delayed for you. I've requested one of our agents reach out to you directly to assist, thank you.

Active Member
Crystal B Member Since: Mar 5, 2019
48 of 104



I'm stuck on Create profile it won't let me move past review your app page. Can you help me?


**Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
49 of 104

Hi Crystal,


We'll have one of our agents reach out to you directly to assist you with submitting your application. Thank you for reaching out to us. 

~ Bojan
Active Member
Otto J Member Since: Apr 3, 2019
50 of 104



I have similar problem. I filled out all the info on the profile page, at the bottom there are 3 buttons one is review application, create client account instead of delete account. I clicked on review application but after refreshing the page nothing happens and I can't get past this page. Can you help me please?