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Re: profile can not be saved after completion

Active Member
Andrew Montayne H Member Since: Apr 4, 2018
81 of 104
You have to contact their help department directly. For whatever reason it has to be reset by them.
Active Member
Masood H Member Since: Dec 22, 2018
82 of 104

create a profile page re-appears every time where as it is completed

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
83 of 104

Hi Masood,

 

I will check this with our team and get back to you once we have more information. We appreciate your patience while we look into this.

~ Bojan
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Active Member
Adina M Member Since: Jan 4, 2019
84 of 104

Hello! I am also having the exact same problem. I have completed my profile but it's still stuck on that page for 3 days. I would like my issue to be solved too. Thank you!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
85 of 104

Hi Adina,

 

Did you clicked on the button Review Application? Once you click on this button your application will be submitted for a review, our review process can take up to 24 hours. If you`re experiencing any problems with the button please clear your cache and cookies or log in with another browser to submit your application. If further help is needed let me know, thank you.


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Active Member
Adina M Member Since: Jan 4, 2019
86 of 104

I have clicked that button multiple times, still stuck on that page. I redirects me to it no matter what I do. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
87 of 104

Hi Adina,

Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know along with what browsers you have used. Thank you.


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Active Member
Arnold Joseph F Member Since: Jan 10, 2019
88 of 104

Hi,

It it seems I am also have this problem,

After clicking Review Application It just redirects me back to the same

page and clear the city field.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
89 of 104

Hi Arnold Joseph,

 

I just checked this for you and I was not able to replicate the issue you are describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists. Thank you.

~ Bojan
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Active Member
Arnold Joseph F Member Since: Jan 10, 2019
90 of 104

My bad I didn't choose my city from the dropdown and just manually typed my city in the field that's why.

Thanks for the response!