Jan 17, 2018 01:48:14 AM by Rishi R
Hello, I am new to upwork and creating my profile but my browser keeps redirecting me to 'Create profile for consideration page' when i click submit for review and I cannot get past this page. It has been 2 days already, tried clearing cache and 2 different browsers etc, but still not working. Any help would be much appreciated thanks 🙂
Rishi
May 5, 2018 09:06:10 AM by Philip D
I was not able to find the customer support phone number. No one reached out to me regarding this issue. No need now, I'll just use your competitor's website.
May 6, 2018 02:17:13 AM by Joanne P
Hi Philip,
I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser?
Apr 26, 2018 01:35:55 AM by Lauren A
Hello,
I am having exactly same issue – stuck on 'Create profile page' and have waited for notifications for next steps but still nothing.
Can I please raise this and request help?
Lauren
Apr 26, 2018 01:39:47 AM by Goran V
Hi Lauren,
I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!
Apr 26, 2018 01:44:18 AM by Lauren A
Hi Goran,
Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'
Apr 26, 2018 01:52:45 AM by Goran V
Hi Lauren,
Did you already tried to clear your cache and cookies or log in with another browser to resubmit your application? If you already tried this steps please let me know what browsers you used as well, thank you!
Apr 26, 2018 01:57:54 AM by Lauren A
I have tried this already – using Chrome and Firefox, both with cache and cookies cleared. Still the same issue!
Apr 26, 2018 02:04:02 AM by Goran V
Thank you for the details Lauren.
Our team will investigate this from our end and reach out directly to you and assist you further.
May 21, 2018 11:36:18 AM by Amanda S
Hello,
My account also seems to be stuck on the "Create Profile" page. It has been almost a week since I completed all sections and I cannot seem to do anything other than "Review Profile" which just refreshes the same page. I have no icons for messages, or notifications so cannot check those, nor have I received any emails about my Upwork account. Can someone please help me?
Thanks,
Amanda Sweetman
May 21, 2018 01:21:14 PM by Nina K
Hi Amanda,
I've requested the support team assist you with your registration issue and you should be hearing from them very shortly. Thanks!
Dec 20, 2018 04:11:42 PM by Adam S
Hi,
I have the exact same problem. Can you help me please?
Thank you,
Adam Smejkal
Dec 20, 2018 07:16:14 PM by Avery O
Hi Adam,
I'm not sure if there's an issue on your account. Are you waiting for your account to be approved?
Dec 21, 2018 01:53:10 AM by Adam S
Hi Avery,
my account has not been approved yet. However, I can't seem to be able to leave the "Create profile" page. The only thing I can do is click "Review application", and that just refreshes the page and sends me back to "Create profile" with no change.
Adam
Dec 21, 2018 02:16:07 AM by Goran V
Hi Adam,
Please try to clear your cache and cookies or log in with another browser to submit your application. If this dosen't help and you`re still being directed back to the Create Profile page let me know and our team will investigate it further from our end, thank you.
Dec 21, 2018 03:14:04 AM by Adam S
Hi Goran,
I've already tried that (Chrome, Firefox) and it didn't resolve my issue.
Adam
Dec 21, 2018 03:18:04 AM by Goran V
Thank you for the confirmation Adam,
I`ve just escalated this to our engineering team and one of our team members will reach out to you via ticket to assist you further.
Dec 22, 2018 12:52:47 AM by Bojan S
Hi Aleksandar,
Please, try clearing your cache and cookies or using a different browser to check if you are able to complete your address details, I checked this for you and City field is still not completed. Once you are sure all the required fields are completed, click Review Application at the bottom of the page. Let us know if you need further help. Thank you.
Oct 5, 2018 06:35:32 PM by JD H
Oct 5, 2018 06:49:33 PM by Andrew Montayne H
Dec 22, 2018 12:15:25 AM by Masood H
create a profile page re-appears every time where as it is completed
Dec 22, 2018 12:46:58 AM by Bojan S
Hi Masood,
I will check this with our team and get back to you once we have more information. We appreciate your patience while we look into this.
Jan 4, 2019 02:44:32 AM by Adina M
Hello! I am also having the exact same problem. I have completed my profile but it's still stuck on that page for 3 days. I would like my issue to be solved too. Thank you!
Jan 4, 2019 03:12:43 AM by Goran V
Hi Adina,
Did you clicked on the button Review Application? Once you click on this button your application will be submitted for a review, our review process can take up to 24 hours. If you`re experiencing any problems with the button please clear your cache and cookies or log in with another browser to submit your application. If further help is needed let me know, thank you.
Jan 4, 2019 03:16:57 AM by Adina M
I have clicked that button multiple times, still stuck on that page. I redirects me to it no matter what I do.
Jan 4, 2019 04:53:42 AM by Goran V
Hi Adina,
Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know along with what browsers you have used. Thank you.
Jan 10, 2019 07:26:49 AM by Arnold Joseph F
Hi,
It it seems I am also have this problem,
After clicking Review Application It just redirects me back to the same
page and clear the city field.
Jan 10, 2019 07:45:01 AM by Bojan S
Hi Arnold Joseph,
I just checked this for you and I was not able to replicate the issue you are describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists. Thank you.
Jan 10, 2019 08:24:05 AM by Arnold Joseph F
My bad I didn't choose my city from the dropdown and just manually typed my city in the field that's why.
Thanks for the response!
Jan 21, 2019 07:02:49 AM by Maria Gabriela P
Hi Goran
I´m trying to create my profile since last week. I have cleared my cache and cookies a lot of times, I have tried to do it through Safari and Chrome and I still have the same issue: when I click Review Applicaion it directs me to the same age again and again.
Can you please let me know how to fix it?
Thanks
Gabriela
Jan 21, 2019 01:48:12 PM by Bojan S
Hi Maria Gabriela,
I checked this for you and it looks like you were able to submit your profile for review and it was already accepted. Feel free to start sending proposals on projects. Please, make sure you check resources in this post to help you get started.
Jan 21, 2019 02:30:00 AM by Ahmed R
Hi,
I am faceing same issue, its been more than 24 hrs and i am being redirected to create profile on Review Application.
Jan 21, 2019 02:43:02 AM by Goran V
Hi Ahmed,
Please clear your cache and cookies or log in with another browser to submit your application. If you`re still being directed back to the same window after this let me know, thank you.
Jan 22, 2019 04:13:08 AM by Muhammad F
Jan 22, 2019 04:21:13 AM by Catherine M
I have ensured all information is complete, I have cleared my cache and tried different devices. This has been happening all day, I have tried multiple times to proceed to the next stage with no success.
Jan 22, 2019 04:29:01 AM by Goran V
Hi Muhammad and Catherine,
Please try clearing your cache and cookies or logging in with another browser to submit the application. If you`re still experiencing the same problem after this let me know, thank you.
Jan 22, 2019 04:42:13 AM by Catherine M
Jan 22, 2019 04:45:57 AM by Muhammad F
Jan 22, 2019 04:54:32 AM by Goran V
Thank you for the follow up Muhammad and Catherine,
Our team will check this from our end and reach out to you both via ticket to assist you further.
Jan 26, 2019 12:45:37 AM by Muhammad F
The Help Desk has contacted me at the very same day and I've not heared from them since then! ..
Still have the same issue (can't seem to sumbit my profile).