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Re: profile can not be saved after completion

Active Member
Aleksandar M Member Since: Dec 22, 2018
91 of 119

Can yo please contact me too?

 

I have the same problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
92 of 119

Hi Aleksandar,

 

Please, try clearing your cache and cookies or using a different browser to check if you are able to complete your address details, I checked this for you and City field is still not completed. Once you are sure all the required fields are completed, click Review Application at the bottom of the page. Let us know if you need further help. Thank you.

~ Bojan
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Active Member
JD H Member Since: Oct 5, 2018
93 of 119
I am having the same problem, it has been four days and it still takes me to the create profile page.
Active Member
Andrew Montayne H Member Since: Apr 4, 2018
94 of 119
You have to contact their help department directly. For whatever reason it has to be reset by them.
Active Member
Masood H Member Since: Dec 22, 2018
95 of 119

create a profile page re-appears every time where as it is completed

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
96 of 119

Hi Masood,

 

I will check this with our team and get back to you once we have more information. We appreciate your patience while we look into this.

~ Bojan
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Active Member
Adina M Member Since: Jan 4, 2019
97 of 119

Hello! I am also having the exact same problem. I have completed my profile but it's still stuck on that page for 3 days. I would like my issue to be solved too. Thank you!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
98 of 119

Hi Adina,

 

Did you clicked on the button Review Application? Once you click on this button your application will be submitted for a review, our review process can take up to 24 hours. If you`re experiencing any problems with the button please clear your cache and cookies or log in with another browser to submit your application. If further help is needed let me know, thank you.


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Active Member
Adina M Member Since: Jan 4, 2019
99 of 119

I have clicked that button multiple times, still stuck on that page. I redirects me to it no matter what I do. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
100 of 119

Hi Adina,

Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know along with what browsers you have used. Thank you.


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