Stuck on : 'Create profile for consideration' page

[rishixd]

Hello, I am new to upwork and creating my profile but my browser keeps redirecting me to 'Create profile for consideration page' when i click submit for review and I cannot get past this page. It has been 2 days already, tried clearing cache and 2 different browsers etc, but still not working. Any help would be much appreciated thanks 🙂 

Rishi

[nkocendova]

Hi Andy,

Sorry that you're unable to complete your application. I've requested that one of our team members reach out to you directly to help assist you with this, and you should be hearing from them very shortly. Thanks!

[landcruiser87]

Many thanks Nina,  

I'll see what they say!

[philipdodson]

I am experiencing this issue as well.  I tried clearing my cache, and using a different browser.

[BojanS]

Hi Philip,

One of our team members will reach out to you directly and assist you further with this concern. Thank you!

[landcruiser87]

Hi Phillip, 

My guess is you'll have to contact customer support.  My issue had to be solved with backend manipulation and couldn't be done from my end.  

Best,

Andy

[philipdodson]

I was not able to find the customer support phone number.  No one reached out to me regarding this issue.  No need now, I'll just use your competitor's website.

[JoanneP]

Hi Philip, 

I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser? 

[larcherdesign]

Hello,

I am having exactly same issue – stuck on 'Create profile page' and have waited for notifications for next steps but still nothing.

Can I please raise this and request help?

Lauren

[g_vasilevski]

Hi Lauren,

I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!

[larcherdesign]

Hi Goran,

Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'

[g_vasilevski]

Hi Lauren,

Did you already tried to clear your cache and cookies or log in with another browser to resubmit your application? If you already tried this steps please let me know what browsers you used as well, thank you!

[larcherdesign]

I have tried this already – using Chrome and Firefox, both with cache and cookies cleared. Still the same issue!

[g_vasilevski]

Thank you for the details Lauren.

Our team will investigate this from our end and reach out directly to you and assist you further.

[a_sweetman]

Hello,

My account also seems to be stuck on the "Create Profile" page. It has been almost a week since I completed all sections and I cannot seem to do anything other than "Review Profile" which just refreshes the same page. I have no icons for messages, or notifications so cannot check those, nor have I received any emails about my Upwork account. Can someone please help me?

Thanks,

Amanda Sweetman

[nkocendova]

Hi Amanda,

I've requested the support team assist you with your registration issue and you should be hearing from them very shortly. Thanks!

[adamsmejkal]

Hi,

I have the exact same problem. Can you help me please?

Thank you,

Adam Smejkal

[AveryO]

Hi Adam, 

I'm not sure if there's an issue on your account. Are you waiting for your account to be approved? 

[adamsmejkal]

Hi Avery,

my account has not been approved yet. However, I can't seem to be able to leave the "Create profile" page. The only thing I can do is click "Review application", and that just refreshes the page and sends me back to "Create profile" with no change.

Adam

[g_vasilevski]

Hi Adam,

Please try to clear your cache and cookies or log in with another browser to submit your application. If this dosen't help and you`re still being directed back to the Create Profile page let me know and our team will investigate it further from our end, thank you.

[adamsmejkal]

Hi Goran,

I've already tried that (Chrome, Firefox) and it didn't resolve my issue.

Adam

[g_vasilevski]

Thank you for the confirmation Adam,

I`ve just escalated this to our engineering team and one of our team members will reach out to you via ticket to assist you further.

[makragic]

Can yo please contact me too?

I have the same problem.

[BojanS]

Hi Aleksandar,

Please, try clearing your cache and cookies or using a different browser to check if you are able to complete your address details, I checked this for you and City field is still not completed. Once you are sure all the required fields are completed, click Review Application at the bottom of the page. Let us know if you need further help. Thank you.

[jdhyde]

I am having the same problem, it has been four days and it still takes me to the create profile page.

[landcruiser87]

You have to contact their help department directly. For whatever reason it has to be reset by them.