Stuck on : 'Create profile for consideration' page

[#1]

Hello, I am new to upwork and creating my profile but my browser keeps redirecting me to 'Create profile for consideration page' when i click submit for review and I cannot get past this page. It has been 2 days already, tried clearing cache and 2 different browsers etc, but still not working. Any help would be much appreciated thanks 🙂 

Rishi

[#2]

Hi all,

I am experiencing the same issue. I have filled out my profile in its entirety but there is no button to submit it for review, just "Preview Profile" which brings me back to the start, in a loop. I have tried clearing the browser's cache (Google Chrome), tried a different browser and it's the same.

Can someone please assist?

Thank you!

[#3]

Hi Roxana,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#4]

Hello- I am having this same issue and being sent back to the prior page everytime I click the "Check Your Profile" Box. Any help would be greatly appreciated.

Best,

Eric

[#5]

Hi Eric,

Could you please try to clear your cache and cookies or use a different browser?

[#6]

Why can't I login into the app without it taking me back to create your profile and before you suggest anything I've done everything said here the only thing that worked so far was logging into a browser which I'm not comfortable with so do I uninstall and reinstall the app??

[#7]

Hi Chika,

Thank you for reaching out to us. I checked and it looks like you still need to complete the profile creation process and then submit your profile for review. Please note that once you submit your profile, it takes at least 24 to 48 hours for the process to complete and you will be notified via email about your account.

Let us know if you need further assistance.

[#8]

I created my profile yesterday and I am unable to get passed the “Create your profile” page (https://www.upwork.com/ab/create-profile/introduce-yourself/) It’s not showing any missing required field errors and at the top of the page it says “If your profile is approved, it will become the public…” but I can’t even tell if my profile was actually submitted or not. I didn’t get any kind of email notification, there are no other menu options, no menu at all, only the “log out” link at the top and “review application” button at the bottom.

How does one know if their profile has been submitted?

It’s been over 24 hours, I’ve tried different browsers, cleared cache and cookies. But every time I log in, all I see is the “create your profile” page.

Also, how does one actually contact support? Every link for support, get help or Contact a Support Agent, just goes to the Help Center. The “bot” keeps saying “Just click below, log in and select the "Get Help" option at the bottom of the page, to reach an agent who can help you.” First, there is no “Get Help” link at the bottom of the page and Second, the link the bot provided “contact a support agent” just goes back to the Help Center, where there is no apparent way to actually contact support. Where in the Help Center is there an email or form to contact Support?

Thank you kindly

[#9]

the same problem. ;(

[#10]

Hi Anna,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly?