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Stuck on : 'Create profile for consideration' page

Active Member
karthika a Member Since: Jan 25, 2018
61 of 111

Same issue for me as well.. I tried multiple times but still facing the same issue. Unable to submit my profile for review

 
 
 
 
Community Guru
Ryan C Member Since: Feb 3, 2017
62 of 111

Hello Karthika,

 

Have you tried clearing your cache and cookies before clicking the submit button? Kindly try to submit your profile using a different browser also. If you are still experiencing the same issue, please reply to this thread. Thank you.


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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
63 of 111

Having the same problem with my account.  It gets stuck on the create profile page and then reloads the page i already filled out.  Cleared cookies and cache, tried different browsers.  All the same.  Please advise with how to proceed.  

 

 

Community Guru
Nina K Member Since: Nov 29, 2017
64 of 111

Hi Andy,

Sorry that you're unable to complete your application. I've requested that one of our team members reach out to you directly to help assist you with this, and you should be hearing from them very shortly. Thanks!

~Nina
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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
65 of 111

Many thanks Nina,  

I'll see what they say!

Active Member
Philip D Member Since: Apr 22, 2018
66 of 111

I am experiencing this issue as well.  I tried clearing my cache, and using a different browser.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
67 of 111

Hi Philip,

 

One of our team members will reach out to you directly and assist you further with this concern. Thank you!

~ Bojan
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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
68 of 111

Hi Phillip, 

My guess is you'll have to contact customer support.  My issue had to be solved with backend manipulation and couldn't be done from my end.  

 

Best,

Andy

 

Active Member
Philip D Member Since: Apr 22, 2018
69 of 111

I was not able to find the customer support phone number.  No one reached out to me regarding this issue.  No need now, I'll just use your competitor's website.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
70 of 111

Hi Philip, 

 

I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser? 


-Joanne
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