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Stuck on : 'Create profile for consideration' page

Moderator
Goran V Moderator Member Since: Mar 24, 2017
71 of 110

Hi Lauren,

I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!


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Active Member
Lauren A Member Since: Apr 26, 2018
72 of 110

Hi Goran,

Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'

Moderator
Goran V Moderator Member Since: Mar 24, 2017
73 of 110

Hi Lauren,

Did you already tried to clear your cache and cookies or log in with another browser to resubmit your application? If you already tried this steps please let me know what browsers you used as well, thank you!


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Active Member
Lauren A Member Since: Apr 26, 2018
74 of 110

I have tried this already – using Chrome and Firefox, both with cache and cookies cleared. Still the same issue!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
75 of 110

Thank you for the details Lauren.

Our team will investigate this from our end and reach out directly to you and assist you further.


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Active Member
Amanda S Member Since: May 21, 2018
76 of 110

Hello,

My account also seems to be stuck on the "Create Profile" page. It has been almost a week since I completed all sections and I cannot seem to do anything other than "Review Profile" which just refreshes the same page. I have no icons for messages, or notifications so cannot check those, nor have I received any emails about my Upwork account. Can someone please help me?

Thanks,

Amanda Sweetman

Community Guru
Nina K Member Since: Nov 29, 2017
77 of 110

Hi Amanda,

I've requested the support team assist you with your registration issue and you should be hearing from them very shortly. Thanks!

~Nina
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Active Member
Adam S Member Since: Dec 20, 2018
78 of 110

Hi,

 

I have the exact same problem. Can you help me please?

 

Thank you,

Adam Smejkal

Moderator
Avery O Moderator Member Since: Nov 23, 2015
79 of 110

Hi Adam, 


I'm not sure if there's an issue on your account. Are you waiting for your account to be approved? 


-Avery
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Active Member
Adam S Member Since: Dec 20, 2018
80 of 110

Hi Avery,

 

my account has not been approved yet. However, I can't seem to be able to leave the "Create profile" page. The only thing I can do is click "Review application", and that just refreshes the page and sends me back to "Create profile" with no change.

 

Adam

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