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Stuck on : 'Create profile for consideration' page

Active Member
Adrian G Member Since: Jan 2, 2018
31 of 119

Hi, I'm trying to set up a freelancer profile, and I can't get past the "Create your Profile for Consideration" screen. If I hit "Review Application and Submit", it redirects back to the same screen I was on.

 

No errors are visible (either on the page or in the console), I have tried clearing cache and cookies, and on different browsers.

Not sure what else I can do, as as soon as I log in to the site I get redirected to this page, and can't move on from there.

Any help apprecitaed.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
32 of 119

Hi Adrian, 


I've notified the Customer Support team but they were unable to replicate the issue. They will go ahead and create a ticket on your behalf and will escalate this to our engineers. 


If you can grab a screenshot of the error, please append it on the ticket the team will be creating for you on your next reply. 


-Avery
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Active Member
Ezekiel Tobias G Member Since: Mar 29, 2018
33 of 119

I'm also having this issue. I'm stuck in a continuous loop of hitting "Review Application" - all it does is reload the page. No error messages or any messaging saying that my application is pending review.

Community Guru
Ryan C Member Since: Feb 3, 2017
34 of 119

Hello Ezekiel,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


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Active Member
Aaron D Member Since: Apr 30, 2018
35 of 119

hi im also having this same issue, been trying to figure it out for a few days now idk if im missing something.... please help 

Community Guru
Nina K Member Since: Nov 29, 2017
36 of 119

Hi Aaron,

We'll have one of our agents reach out to you to assist you directly with this, thanks!

~Nina
Active Member
Erin F Member Since: May 15, 2018
37 of 119

Hello Upwork- I'm having the same problem described above- cannot submit my profile for consideration.  When I click the button it simply returns to the edit profile screen.  

Moderator
Avery O Moderator Member Since: Nov 23, 2015
38 of 119

HI Erin, 

I've reported this to the team, and an agent from the Customer Support Team will reach out to you to assist you. 


-Avery
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Active Member
Ramon A Member Since: May 22, 2019
39 of 119

I have the same problem. I'm stuck on this profile page and it is redirected there just after login. What can I do?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
40 of 119

Hi Ramon, 


I checked your profile and sent it with the team for their review. 


-Avery
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