Hi, I am having this same issue with being stuck at profile consideration. I have a contract pending with a client waiting on my profile information to send a contract, so I would appreciate any help you can provide.
I have completed my profile, but there isn't a "submit" button on the page. The only available button is "review profile." When I click that button, it just brings me back to my profile page.
I created my profile yesterday and I am unable to get passed the “Create your profile” page (https://www.upwork.com/ab/create-profile/introduce-yourself/) It’s not showing any missing required field errors and at the top of the page it says “If your profile is approved, it will become the public…” but I can’t even tell if my profile was actually submitted or not. I didn’t get any kind of email notification, there are no other menu options, no menu at all, only the “log out” link at the top and “review application” button at the bottom.
How does one know if their profile has been submitted?
It’s been over 24 hours, I’ve tried different browsers, cleared cache and cookies. But every time I log in, all I see is the “create your profile” page.
Also, how does one actually contact support? Every link for support, get help or Contact a Support Agent, just goes to the Help Center. The “bot” keeps saying “Just click below, log in and select the "Get Help" option at the bottom of the page, to reach an agent who can help you.” First, there is no “Get Help” link at the bottom of the page and Second, the link the bot provided “contact a support agent” just goes back to the Help Center, where there is no apparent way to actually contact support. Where in the Help Center is there an email or form to contact Support?
Thank you kindly