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Stuck on : 'Create profile for consideration' page

Community Guru
Nina K Member Since: Nov 29, 2017
31 of 84

Hi Celia,

We'll have the team look into your issue and please also note that the picture you use on your Upwork account must be an actual photo of you. Thanks!

~Nina
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Active Member
Rebecca G Member Since: May 14, 2018
32 of 84

Hi, I am having this same issue with being stuck at profile consideration. I have a contract pending with a client waiting on my profile information to send a contract, so I would appreciate any help you can provide.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
33 of 84

Hi Rebecca, 


I forwarded this to the Customer Support Team and they will get in touch with you to assist you further. 


-Avery
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Active Member
Travis B Member Since: May 18, 2018
34 of 84

It would seem that I too am suffering from this bug. Any help I could get would be greatly appreciated. Thank you!

Moderator
Jo-An B Moderator Member Since: Aug 2, 2016
35 of 84

Hi Travis,

We'll have one of our agents reach out to you and assist you further. Thanks!

~ Jo-An

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Active Member
Isabell C Member Since: Apr 19, 2018
36 of 84
I am stuck on the same thing. I keep hitting review application and nothing happens, it just reloads the page.
Community Guru
Ryan C Member Since: Feb 3, 2017
37 of 84

Hello Isabell,

 

I have escalated your concern. One of our team representatives will get in touch with you shortly. Thank you.


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Active Member
Kim L Member Since: May 22, 2018
38 of 84

I have completed my profile, but there isn't a "submit" button on the page. The only available button is "review profile." When I click that button, it just brings me back to my profile page.

 

Thank you

Community Guru
Nina K Member Since: Nov 29, 2017
39 of 84

Hi Kim,

We'll have one of the members of the team reach out to you directly to help assist with this. Thanks!

~Nina
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Active Member
Sandra M Member Since: Aug 7, 2018
40 of 84

I created my profile yesterday and I am unable to get passed the “Create your profile” page (https://www.upwork.com/ab/create-profile/introduce-yourself/) It’s not showing any missing required field errors and at the top of the page it says “If your profile is approved, it will become the public…” but I can’t even tell if my profile was actually submitted or not. I didn’t get any kind of email notification, there are no other menu options, no menu at all, only the “log out” link at the top and “review application” button at the bottom.

 

How does one know if their profile has been submitted?

 

It’s been over 24 hours, I’ve tried different browsers, cleared cache and cookies. But every time I log in, all I see is the “create your profile” page.

 

Also, how does one actually contact support? Every link for support, get help or Contact a Support Agent, just goes to the Help Center. The “bot” keeps saying “Just click below, log in and select the "Get Help" option at the bottom of the page, to reach an agent who can help you.” First, there is no “Get Help” link at the bottom of the page and Second, the link the bot provided “contact a support agent” just goes back to the Help Center, where there is no apparent way to actually contact support. Where in the Help Center is there an email or form to contact Support?

Thank you kindly

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