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Stuck on : 'Create profile for consideration' page

Active Member
Travis B Member Since: May 18, 2018
41 of 111

It would seem that I too am suffering from this bug. Any help I could get would be greatly appreciated. Thank you!

Community Guru
Jo-An B Member Since: Aug 2, 2016
42 of 111

Hi Travis,

We'll have one of our agents reach out to you and assist you further. Thanks!

~ Jo-An

Active Member
Isabell C Member Since: Apr 19, 2018
43 of 111
I am stuck on the same thing. I keep hitting review application and nothing happens, it just reloads the page.
Community Guru
Ryan C Member Since: Feb 3, 2017
44 of 111

Hello Isabell,


I have escalated your concern. One of our team representatives will get in touch with you shortly. Thank you.

Active Member
Kim L Member Since: May 22, 2018
45 of 111

I have completed my profile, but there isn't a "submit" button on the page. The only available button is "review profile." When I click that button, it just brings me back to my profile page.


Thank you

Community Guru
Nina K Member Since: Nov 29, 2017
46 of 111

Hi Kim,

We'll have one of the members of the team reach out to you directly to help assist with this. Thanks!

Active Member
Sandra M Member Since: Aug 7, 2018
47 of 111

I created my profile yesterday and I am unable to get passed the “Create your profile” page ( It’s not showing any missing required field errors and at the top of the page it says “If your profile is approved, it will become the public…” but I can’t even tell if my profile was actually submitted or not. I didn’t get any kind of email notification, there are no other menu options, no menu at all, only the “log out” link at the top and “review application” button at the bottom.


How does one know if their profile has been submitted?


It’s been over 24 hours, I’ve tried different browsers, cleared cache and cookies. But every time I log in, all I see is the “create your profile” page.


Also, how does one actually contact support? Every link for support, get help or Contact a Support Agent, just goes to the Help Center. The “bot” keeps saying “Just click below, log in and select the "Get Help" option at the bottom of the page, to reach an agent who can help you.” First, there is no “Get Help” link at the bottom of the page and Second, the link the bot provided “contact a support agent” just goes back to the Help Center, where there is no apparent way to actually contact support. Where in the Help Center is there an email or form to contact Support?

Thank you kindly

Community Guru
Ryan C Member Since: Feb 3, 2017
48 of 111

Hi Sandra,


Sorry for the inconvenience. Your profile is now accepted. If you have further questions, feel free to reach out to us here at any time.


Thank you

Active Member
Steph W Member Since: Oct 22, 2018
49 of 111



I am having the same problem as everyone in this thread.


I need to change my country of residence too, but it's stuck on New Zealand (I'm from the UK) and won't let me edit it.


I know that I need to go into Settings and edit my info, but I can't even find where you go to Settings. I am just stuck on 'Create a Profile' page.


Thank you,


Avery O Moderator Member Since: Nov 23, 2015
50 of 111

Hi Steph, 

I've shared your account information with the team so that they can look into this further. Please know that they may reach out to you through an email with more information about your account.