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Stuck on : 'Create profile for consideration' page

Community Guru
Nina K Member Since: Nov 29, 2017
51 of 84

Hi Andy,

Sorry that you're unable to complete your application. I've requested that one of our team members reach out to you directly to help assist you with this, and you should be hearing from them very shortly. Thanks!

~Nina
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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
52 of 84

Many thanks Nina,  

I'll see what they say!

Active Member
Philip D Member Since: Apr 22, 2018
53 of 84

I am experiencing this issue as well.  I tried clearing my cache, and using a different browser.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
54 of 84

Hi Philip,

 

One of our team members will reach out to you directly and assist you further with this concern. Thank you!

~ Bojan
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Active Member
Andrew Montayne H Member Since: Apr 4, 2018
55 of 84

Hi Phillip, 

My guess is you'll have to contact customer support.  My issue had to be solved with backend manipulation and couldn't be done from my end.  

 

Best,

Andy

 

Active Member
Philip D Member Since: Apr 22, 2018
56 of 84

I was not able to find the customer support phone number.  No one reached out to me regarding this issue.  No need now, I'll just use your competitor's website.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
57 of 84

Hi Philip, 

 

I'm sorry to hear that you are having trouble submitting your profile for review. Have you tried clearing your cache and cookies and trying a different browser? 

Joanne
Active Member
Lauren A Member Since: Apr 26, 2018
58 of 84

Hello,

I am having exactly same issue – stuck on 'Create profile page' and have waited for notifications for next steps but still nothing.

Can I please raise this and request help?

Lauren

Moderator
Goran V Moderator Member Since: Mar 24, 2017
59 of 84

Hi Lauren,

I just checked your account and do you experience any issues on your end when you click on the green button at the bottom Review Application? Thank you!


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Active Member
Lauren A Member Since: Apr 26, 2018
60 of 84

Hi Goran,

Yes – when I click on green 'review' button I have a red error message at top reading 'we're sorry, something went wrong. Please contact support'

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