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edwardkoech
Community Member

Submitting Proposal

Hi everyone, Since I joined Upwork, I can't get to submit a proposal for any job. I keep getting a message saying, "This link is expired, contact customer support." How can I resolve it?

6 REPLIES 6
AleksandarD
Community Manager
Community Manager

Hi Edward,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
edwardkoech
Community Member

I need help in removing the hold on my account. Can verification be done via video call to make it easier? It seems like the system is failing to verify my ID since I'm of dark complexion.

Hi Edward,

 

Please refer to the instructions shared with you on your ticket with number 29745832. To learn more about our accepted documents, check out this Help Article. You can also access your tickets on this Link, thank you.

~ Goran
Upwork

I get a "link expired" message after clicking the secure link.

Hi Edward,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran
Upwork

Okay. Thanks.
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