Suspended account although identity has already been verified

[65bf2c46]

My friend is new to Upwork and her account was suspended even though her identity has already been verified. She also can't seem to ask a question in the forum. Why did this happen and how can it be resolved?

[g_vasilevski]

Hi Jillian,

Unfortunately, we can't share details for another user with you. Your friend can refer to the information and instructions shared with them on their tickets. They can also reach out to us via one of our Social Media Channels. Thank you.