I'm hoping someone can help me here. I am new to UpWork and I have searched through the community posts about account suspensions but could not find answers for my case. I also have not been able to find a contact number to speak to an UpWork representative.
In June I signed up for an UpWork Plus account as a client and I had someone from UpWork create my business website for me. I closed my UpWork Plus account in August as my project was completed and I was not in need of the UpWork Plus services, I thought this meant that my account was closed too.
For extra income, I wanted to offer my services as a freelancer and figured since I was registered as a client and thought my account was deleted, I made a new account because I did not know I could switch my profile from a client to a freelancer. Now that I have gone through and read the community posts and also some articles online, I found out that you can't have multiple accounts on UpWork. I had no idea that I violated a term unknowingly and I will make sure not to repeat that again. I have a few questions
Thanks for bringing this up to our attention. You did well in researching, as having multiple accounts is indeed a serious violation of the Upwork Terms of Service. In this case, you have the ability to close your account as a freelancer and open a freelancer profile from your client account by following the steps outlined in this help article. Hope this helps!