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bugbite
Community Member

Thank you upwork! Great solutions for VAT issues

Dear upwork Team,

 

currently I tried the third time to submit my valid VAT-Number - every time, without success, and I got a standardized mail with the possibility to get touch in support. As I am searching a lot of time on your site, to get a official support - I was unable to find ANY contact possibility. 

 

I am a willing client, event to pay for a partnership to get support. But this strategy to hide and prevent customer requests, as example. I am want to write a message to the support, and for every message I am unable to submit, and got a message to ask in the community....

 

I also asked the community, but my questions are not answered by professionals (thank you for the community) - BUT this is your job!

 

Support should be not a economical problem!

 

I am very frustrated of this situation. Please do not tell me, why you are not asking the community - I want here a professional support. 

 

Overall I like this platform. But this is for me a No-Go.

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Nikolaos,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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