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j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
1 of 17

Hello, Helpers,

can anyone solve this problem I don't have to assess my Upwork account Not a desktop and not through a mobile application this happened yesterday I tried much time to mail at (support@upwork.com) but they are just sending me a repeated message again and again but that's not working. I have one project to submit yet. So, Please tell me the solution. 

Thanks

 

**Edited for Community Guidelines**

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 17

Hi Jahan,

 

I'm sorry to hear you're having trouble logging in, I understand this is an urgent issue for you. I checked and can see you were recently able to submit a support ticket with our team. Please allow some time for them to review the information you sent and they will reply directly to your ticket. I have followed up with them and you will receive a notification via email once the ticket is updated.

 

Thanks!

~Andrea
Upwork
j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
3 of 17

Hello, Andrea G, Thanks

Can you tell me some time how many days it will be fine...?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 17

Hi Jahan,

 

I checked your account, and it looks like the team already reached out to you via email. Please check your email, and kindly reply with the information they requested. 

~ Joanne
Upwork
j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
5 of 17

Hello, Joanne Marie P

Thanks for for this I gave them all answers, can you give me how much time takes Upwork team.....?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 17

Hi Jahan,

 

Please allow more time for our team to review your case and respond accordingly to your email. You will be notified of their response.

 

~ Nikola

Untitled
j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
7 of 17

Thanks, Nikola S, I am waiting .......

Thanks for helping me

j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
8 of 17

Hello, Nikola S, 

I gave them all the answers on the 5th of December and now is 7th December.

Can you please tell me how much time they will take about solving a problem...?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
9 of 17

Hi Jahan,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork

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j_zab
Active Member
Jahan Z Member Since: Dec 4, 2020
10 of 17

Thanks, Bojan S, I am waiting ...

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