May 2, 2018 07:23:14 AM by Diana K
Hi, first time using Upwork and God willing the last.
I'm trying to enter my home address into my profile and instead of accepting the city in which I live, it's autopopulating my home county - which is incorrect. Who can fix this? I've been enjoying watching the "Get Help" button disappear as I try to click on it for the last 15 minutes.
May 2, 2018 07:41:42 AM by Nina K
I'm sorry to hear about the issues you are having with entering your address.
I've requested that one of our agents get in touch with you directly to help assist with this issue and you'll be hearing from them very soon.
Regarding your 'Get Help' button not working, please clear your cache and cookies which should resolve the problem. If the issue persists, let us know and we'll assist further.
May 2, 2018 07:46:30 AM by Diana K
I've already done that and was told by email/community posting to submit a new ticket. It won't provide a ticket form and instead prompts me to make *another* Community posting.
I've spent more time trying to get this ridiculous system to accept my address than I spent on the article I was hired through Upwork to write.
Jun 1, 2018 01:45:43 PM by Rose Marie D
I responded to this email asking for help as i had hoped i would hear back from support for the problem i am having. Please advise. Thank you
Jun 1, 2018 01:47:57 PM by Rose Marie D
P.S. I cropped the photo leaving all corners in so hopefully this can be resolved.
Jun 1, 2018 02:37:14 PM by Nina K
Hi Rose Marie,
Please try clearing your cache and cookies or accessing your account via an alternate browser to see if you are still experiencing the issue with your get help button disappearing, as unfortunately I was not able to replicate the issue from my end and it may be isolated to the browser you're using. However I have requested that one of our agents reach out to you to assist you with verifying your passport. Thanks!
Jun 1, 2018 01:42:32 PM by Rose Marie D