Time Tracker money auto refunded to client

[waqarahsan614]

i got mail this morning that i refunded some money to client but i didn't refund any money please help me in this regard?

Note: Contract is hourly basis (Not Manual)

[g_vasilevski]

Hi Waqar,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[waqarahsan614]

if hourly is secure why my money refunded ?

[g_vasilevski]

Hi Waqar,

I understand your frustration with this, to learn more about our Hourly Payment Protection check out this Help Article. 

Our team has also posted an update on your ticket with more details, feel free to post your questions directly on your ticket and our team will assist you further. You can access your tickets on this link, thank you.