Jan 15, 2021 10:48:55 AM by John A
I don't have an "on / off" switch. How do I get it or see it?
Jan 15, 2021 12:04:52 PM by Andrea G
Hi John,
Please check out this help article for some advice on how to Troubleshoot the Desktop App. If you need any further assistance please feel free to:
Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send
Thanks!
Jan 15, 2021 07:47:21 PM by Preston H
John: Your understanding of the time-tracker is incorrect.
It is not something that you will see in a browser. It is a desktop application that you download to your computer and launch.
Jan 16, 2021 06:13:31 AM by John A
Jan 16, 2021 08:39:05 AM by Preston H
re: "Thanks but I have downloaded the desktop app (and reinstalled it twice) and it still doesn't work."
It is working well for me.
What operating system are you using?
Jan 16, 2021 09:06:49 AM by NikolaS N
Hi John,
I checked and could see that you already have an support ticket created regarding this issue. I will share your report with the team handling your case and one of our agent will follow up with you as soon as possible.
Thank you,