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Time tracker not loading with Google, Duck Duck Go, or MS Edge

jeamodeo
Active Member
John A Member Since: Jan 15, 2021
1 of 6

I don't have an "on / off" switch.  How do I get it or see it?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 6

Hi John,

 

Please check out this help article for some advice on how to Troubleshoot the Desktop App. If you need any further assistance please feel free to: 

 

Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send

 

Thanks!

~Andrea
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prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
3 of 6

John: Your understanding of the time-tracker is incorrect.

 

It is not something that you will see in a browser. It is a desktop application that you download to your computer and launch.

jeamodeo
Active Member
John A Member Since: Jan 15, 2021
4 of 6
Thanks but I have downloaded the desktop app (and reinstalled it twice) and
it still doesn't work.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 6

re: "Thanks but I have downloaded the desktop app (and reinstalled it twice) and it still doesn't work."

 

It is working well for me.

 

What operating system are you using?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 6

Hi John,

 

I checked and could see that you already have an support ticket created regarding this issue. I will share your report with the team handling your case and one of our agent will follow up with you as soon as possible. 

 

Thank you,

~ Nikola

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