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Tips from Upwork’s Talent Success Team

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
1 of 113

Hi Community!

 

My name is Mike and I’m part of Upwork’s Talent Success team. It’s my passion to help new talent succeed on Upwork. In order to achieve this goal, I will be hunkering down right here on the New to Upwork board. Here, I will answer your questions and provide advice on creating your profile, writing proposals, interviewing, and other topics important to new talent on Upwork.

 

I wanted to start my support by offering some suggestions for crucial steps to complete as a new freelancer on Upwork.

 

Complete Your Profile

First, it can be very helpful to complete your profile 100%. It’s important to understand that there are certain sections that must be completed in order to reach 100%. You can even technically exceed 100% completion. The more fields you complete on your profile, the better your chances of winning work. Also, your profile must be 100% complete in order to qualify for badges such as Rising Talent and Top Rated. Check out this help article for more information on the numerous ways you can reach 100% or more completion. I also recommend this article about why a great title and overview can make a difference.

 

Set Your Profile Visibility

Second, we recommend updating your profile visibility. Once you’ve crafted the perfect profile, you’ll want clients to be able to see it. When setting your profile visibility, you have three options: Public, Only Upwork Users, or Private.  If you set your profile to private, it will be excluded from the Upwork marketplace and search engines. This means clients won’t see you when they search for freelancers. Therefore, it’s in your best interest to set your profile visibility to Public or Only Upwork Users.

 

Submit Proposals

Third, submit proposals! This may seem like an obvious step, but it’s one that often doesn’t receive enough attention from new freelancers. By regularly submitting proposals for projects that fit your skills, you not only increase your chances of winning work, but you also prevent your profile from being automatically set to private, which can happen if you are inactive from the platform. As you submit more proposals, you will also learn what does and doesn’t get the attention of clients. Also, remember, that you may have to submit more than 5 proposals before you win your first project. Persistence is key. To help improve the quality of your proposals, I invite you to read about how to create a proposal that wins jobs and take in this proven advice from freelancers on Upwork.

 

I hope you’ve found my top tips to be helpful. I can’t wait to interact with you more here on the New to Upwork board!


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Endurance U Member Since: Aug 7, 2020
2 of 113

Hey,

 

thanks a lot Mike J, i´m a new member in the community and i think your post it´s very helpful.

 

greetings, Nelson.

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Active Member
Francis N Member Since: May 28, 2020
3 of 113

Hello Mike, Thanks for your interest to help new Freelancers like me. I would be glad if you can help me build my profile, Please reply me so that i can share my profile with you for review. 

Thank you.

Francis.

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
4 of 113

Hi Francis,

 

I will send you a private message.


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Will C Member Since: Aug 7, 2020
5 of 113

Hi Mike,

 

Could you do a review of my profile and offers some feedback? I'd appreciate some feedback on the profile overall. 

Also, as someone just starting out, I'm trying to figure out how to position myself. I can do two things: I'm a great marketing specialist and I can also do a lot of great admin tasks like data entry and cleanup, internet research, VA, etc. Can I straddle both in a single profile or is it better to commit to being a marketing specialist or an admin/data entry-cleanup person?

 

Thanks,

Will

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
6 of 113

Hi Will,

 

Thanks for your message. I reviewed your profile and you're off to a great start! I have a few suggestions:

  • The beginning of your profile overview displays in prospective client search results. So, your first sentence should include clear, relevant information about your primary skill sets and expertise.
  • Consider talking more about the outcomes you've provided. You talk a lot about your skills, but not how you've used those skills to assist clients.
  • Your portfolio gives you the opportunity to impress potential clients with real-life examples of your skills and expertise. To help you look your best, consider showcasing 4+ examples of your best work. Learn more about building a great portfolio here.
  • Here are some additional tips for writing a great Title and Overview.

As for how to position yourself, I would suggest creating specialized profiles for each of your two main skills. This will allow you to write a focused overview for each of them.

 

I hope this helps!


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Md. A Member Since: Jul 30, 2015
7 of 113

Hello Mike, 

 

Can you please review my profile, everything is okay? And suggest to me how to improve my profile to always get in touch Upwork talent success manager like you and the client to get more invitations. Please review and let me know. 

 

Thanks in advance,

Al Amin

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
8 of 113

Hi Md. A,

 

Thank you for your message. I reviewed your profile and have a suggestion. The beginning of your profile overview displays in prospective client search results and it’s your first 200-character pitch. So, your first sentence should include clear, relevant information about your primary skill sets and expertise.

 

To give a clear impression you’re the person the client wants to talk to, here are some additional tips for writing a great Overview.

 

I hope this helps!


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Sohaib H Member Since: Sep 13, 2020
9 of 113

 HI Mike,

Can you check my profile and recommend changes if any to win contracts.

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
10 of 113

Hi Sohaib,

 

Thank you for your message. I reviewed your profile and see that it is largely just a list. While bulleted lists can help to organize an Overview, using only a list makes your profile overview difficult to quickly scan and understand what your primary services and experiences are. It might help to organize it with paragraphs: for example, have your introduction paragraph, a separate paragraph for skills, and one for experience. Focus on how you can help clients achieve their goals. For example, expand on who you are, the services you offer, and what you’re most passionate about. Use caution with adding lists of skills with few to no related work examples because clients may question the sincerity of your skills list.

 

I hope this helps!


Best,
Mike J. | Jr. Program Manager, Talent Success