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Tips from Upwork’s Talent Success Team

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
91 of 113

Hi Bolaji,

 

Thank you for your message. I reviewed your profile and have some suggestions:

  • The beginning of your profile overview displays in prospective client search results and it’s your first 200-character pitch. So, your first sentence should include clear, relevant information about your primary skill sets and expertise.
  • Other examples of information you can include are past accomplishments and projects, preferred working style, and your business’ values (e.g. I believe in strong communications or thorough upfront planning), industries or lines of businesses you have worked in before, and the types of clients you have worked with before (start-ups, solo entrepreneurs, large businesses, etc.). 

To give a clear impression you’re the person the client wants to talk to, here are some additional tips for writing a great Overview.

 

I hope this helps!


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Simona S Member Since: May 18, 2019
92 of 113

Hello, 

Thanks for the advice you provided. I will share my experience with the Success Score. 

 

My success score was 93% and this week it dropped to 86%. All my ratings and feedback from clients are excellent. 

Now I understand that a contract doesn't have to be left without activity. 

Upwork should really think about all the freelancers that are working part-time on the platform and sometimes the clients are the ones who left a contract open and make another one. 

 

When I contact them, they close the previous version, but usually, it's too late and now my rating dropped significantly and because of that, I am maybe not able to get new clients this month.

 

In addition, I always receive invitations on which I respond within 1-2 hours and every time except them, and my response time is under 24 hours. 

 

I try to be online almost all the time. So really think about the way you are calculating the success score. Sometimes a freelancer can have really bad reviews and still have a score of around 90-95%. 

Thanks for your time, 

Simona

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
93 of 113

Hi Simona,

 

Thank you for your message. We appreciate your feedback about the Job Success Score. Remember, your JSS can change because:

  • You receive poor public or private feedback from one or more clients.
  • You receive very positive public or private feedback from one or more clients.
  • A higher-value job is added to your score, and outweighs lower-value jobs.
  • Jobs you completed in the past are no longer considered because they are outside the score's time frame.
  • Jobs with no feedback or recent payment have become counted in your score, either because they were closed or because several months have passed since you received a payment.

I hope this helps.


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Shailesh L Member Since: Aug 27, 2017
94 of 113

Hey Mike! 

I want you to check my profile and suggest me if anything I can improve. I'm freelancing services from 2016 and got good success on other platforms. Always I want to be on Upwork, I'm providing B2B services like hosting, VPS, email server setup with billing, and website with Litespeed and OpenLitespeed server (also I'm a contributor Openlitespeed and Cyberpanel and Cyberpanel VMM). Some of my skills available on Upwork. So I want to push myself on Upwork. can you please help me to improve my profile?
With regards,

Shailesh L (Ambtec)

 

Highlighted
Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
95 of 113

Hello Shailesh,


Thank you for your message. I have reviewed you profile and have some suggestions:

  • The beginning of your profile overview displays in prospective client search results and it’s your first 200-character pitch. So, your first sentence should include clear, relevant information about your primary skill sets and expertise.
  • Your profile overview is difficult to quickly scan and understand what your primary services and experiences are. It might help to organize it with paragraphs: for example, have your introduction paragraph, a separate paragraph for skills, and one for experience. In this way, you might emphasize certain areas, but use caution with adding lists of skills with few to no related work examples because clients may question the sincerity of your skills list. Another idea is to use bullets and other delineators to break up your profile/

To give a clear impression you’re the person the client wants to talk to, here are some additional tips for writing a great Overview.

 

I hope this helps.


Best,
Mike J. | Jr. Program Manager, Talent Success
Highlighted
Active Member
Hazel Joy L Member Since: Oct 14, 2020
96 of 113

Hi Mike,

 

I am new here and I have sent several proposals with an active one just yesterday. I feel that my profile is not attractive to clients. Please let me know any changes to be made to have it look more appealing. 

 

Thank you! 

Highlighted
Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
97 of 113

Hi Hazel,

 

Thank you for your message. I reviewed your profile and have some suggestions:

  • Your email address is listed in your profile Overview. This is a violation of Upwork's Terms of Service. Please remove this. You may only communicate with clients via the Upwork platform until a contract is in place.
  • Your profile overview is short compared to the average. Upwork’s research shows clients see it as a positive signal if the profile is well written and comprehensive. Therefore, consider crafting your overview as a pitch to prospective clients. 

  • Help clients understand your abilities better by listing information about your skills and experience in an original and creative way. 
  • Focus on how you can help clients achieve their goals. For example, expand on who you are, the services you offer, and what you’re most passionate about. 
  • Be clear on your expertise and mention specialized software or tools.

I hope this helps!


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Md Rabiul A Member Since: Nov 1, 2019
98 of 113

Dear Mike,

 

Please review my profile. And give me some suggestions on how to get more jobs and more invitations.

 

Advance thanks
Md.Rabiul Alam

Highlighted
Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
99 of 113

Hi Md Rabiul.


Thank you for your message. Your profile overview is short compared to the average. Upwork’s research shows clients see it as a positive signal if the profile is well written and comprehensive. Therefore, consider crafting your overview as a pitch to prospective clients. 

  • Help clients understand your abilities better by listing information about your skills and experience in an original and creative way. 
  • Focus on how you can help clients achieve their goals. For example, expand on who you are, the services you offer, and what you’re most passionate about. 
  • If appropriate, let your personality shine through (include some excitement), and show your qualities and praise the work you do, instead of focusing on yourself.
  • Other examples of information you can include are past accomplishments and projects, preferred working style, and your business’ values (e.g. I believe in strong communications or thorough upfront planning), industries or lines of businesses you have worked in before, and the types of clients you have worked with before (start-ups, solo entrepreneurs, large businesses, etc.). 

Here are some additional tips for writing a great Overview.

 

I hope this helps.


Best,
Mike J. | Jr. Program Manager, Talent Success
Highlighted
Active Member
Muhammad H Member Since: Sep 28, 2020
100 of 113

Hello Mike, Thanks for your interest to help new Freelancers like me. I would be glad if you can help me build my profile, Please reply me so that i can share my profile with you for review. 

Thank you.

Huzaifa