Aug 26, 2016 04:38:18 PM Edited Sep 6, 2021 01:56:12 PM by Vladimir G
On occasion, you’ll see someone coming to the Community to ask, “Is this legit?” as they reference a questionable job post or request from another user.
With over 17 million users on Upwork, we recognize the need to remain vigilant about suspicious activity. And though we’ll continue doing our best to prevent or address that activity asap, we also count on you to continue being diligent in protecting your information and access. Educating yourself and trusting your instincts are key to safety.
To that end, here are some tips and best practices that can help you identify and avoid potential scams:
Payment methods: There are a number of approved choices for making payments and withdrawing funds on Upwork that clients and freelancers can select from when making or receiving payments. Only approved payment options should be used or received for payment. Additionally, talent should not send payment in any currency to clients off the platform for any reason, even in exchange for payment on the platform. Be cautious of requests to buy, sell, or transfer currencies of any kind (regular or crypto). Being asked to buy, sell, trade, or transfer any form of currency, even for a fee on Upwork, is prohibited and should be reported. For example, purchasing or transferring Bitcoin or other forms of cryptocurrency on behalf of a client is a violation of Upwork’s Terms of Service and a common scam.
We take security seriously at Upwork. You can find more information about Trust and Safety on Upwork in this Help article. If you think you’re the victim of a possible scam, immediately contact Customer Support – or use one of the “Flag as inappropriate” links throughout the site and in Messages.
In the end, trust your instincts and feel free to continue asking here in our Community. We’re here to help and we’ll continue doing whatever we can to make sure the good users of Upwork stay safe.
See more of our Stay Safe series:
Apr 14, 2020 01:54:52 AM by Margaret C
Can you explain specifically where to look/find the way to flag/report the agency in question when this happens? where can I find it on the page when I'm receiving a message or offer from them?
Apr 14, 2020 04:14:05 AM by Avery O
Hi Margaret,
I understand where your frustration is coming from, and appreciate your participation in this thread. I would like to note that we do have teams and systems that help identify red flags if a user or a job post is fraudulent. However, I would like to clarify that there are cases where we are unable to foresee a violation based on a client's job post itself or their initial communications with the freelancer. We usually receive flags when the interview stage has already commenced, where the client explicitly communicates this (ToS violation) with a freelancer. In cases like these, the teams involved take action immediately against the client's job post and account based on the report.
I highly recommend that you read up on the "Safety First!" section of the freelancer resources we have compiled, and these tips for avoiding questionable jobs for more information about working safely through Upwork. When you come across any client or job that raises a red flag, you can go to the job post and click on the "Flag as inappropriate" button so that it goes to the team's queue for their further review.
Oct 23, 2016 06:28:05 PM by Gayon B
Lena this was very informative. I thank you very much for this post.
Nov 12, 2016 10:17:36 PM by hanan a
Hello !
I am new to upwork and I am so dsparate to find a job , if I got an invitation to an interview how do I kow if its a scam or not ?
And if I sen you te email can you know ?
Thank you
Nov 12, 2016 10:19:37 PM by Jennifer M
@hanan a wrote:Hello !
I am new to upwork and I am so dsparate to find a job , if I got an invitation to an interview how do I kow if its a scam or not ?
And if I sen you te email can you know ?
Thank you
Careful with desperation. That's what they play on. Be smart even if you're desperate. Selling random stuff on ebay is better when you're desperate.
Nov 12, 2016 10:25:24 PM by Valeria K
Hi Hanan,
The most recent invite you received does look like the common Google Hangout scam Lena described in her post. The team will review the job and take actions as needed.
Nov 12, 2016 10:46:29 PM by Rene K
Valeria, you may want to pin this post at the top of this forum so it's easy to see by everyone.
Nov 13, 2016 02:27:17 AM by Valeria K
Rene, the link to this thread is included in the list of resources for new users pinned at the top of the New to Upwork forum currently.
Nov 13, 2016 11:10:46 AM by Simone R
Today I found an announcemnt of a person looking for someone to pay for fb boosts on their posts. This person/company decide to invest, let's say, 100$ to boost a post, so they give you 100$ for the boost +10% as the payment and are willing to do that because facebook doesn't recognize their country's credit cards. Since boosting fb posts is definitely not a fraud, do you believe this request is legit?
Nov 13, 2016 12:08:22 PM by Vladimir G
Hi Simone,
While the job sounds suspicious, please flag the job post so our team could review it and check if its in line with Upwork ToS. Note that based on the job post details you mentioned, this job is not related to the scam you noted at the beginning of your post.
Dec 9, 2016 03:05:11 PM Edited Dec 9, 2016 04:13:08 PM by Valeria K
**Edited for Community Guidelines**
This one is trying to scam me...its fake, and asking for $650 -
she is **Edited for Community Guidelines**, please block this client immediately. thanks
Dec 9, 2016 03:28:30 PM by Nichola L
Shweta,
You should flag the job as inappropriate. Do not have anything more to do with this client and also report the job to customer support with the appropriate url and proof that the client has demanded money, which is against Upwork's ToS: https://support.upwork.com/hc/en-us/requests/new
Dec 9, 2016 03:51:37 PM Edited Dec 9, 2016 04:12:47 PM by Valeria K
I have already marked inappropriate to client, though other complaint chennals, I could not find..please give me a link
Dec 9, 2016 04:14:08 PM by Valeria K
Hi Shweta,
Thanks for flagging this job. I'll also follow up with the team and they will review and take actions as soon as possible.
Apr 19, 2017 10:51:16 PM by Marisa R
Hi Valeria,
How do you flag a job where they are asking you to add to Google Hangouts ASAP? I understand that while people like to use other tools to do interviews once contact is established, there doesn't seem to be a good reason to add a person to hangouts for having an instant message conversation. While they are not giving their contact info in the job description itself, I have been flagging for providing contact information because the posters have been in the invite in what looks like an attempt to "hurry" folks off of Upwork.
This really concerns me because I've had about 10 invites in the last week that were like this. Do you think the developers may want to add to the Flag Job options one that indicates "innappropriate invite contact", or even the ability to flag the invite itself?
Those are just my thoughts. Let me know what you think and if you think I am handling this properly. I don't want you to think I'm just randomly flagging without cause. 🙂
Many thanks,
Marisa
Jan 17, 2017 07:28:22 PM by Edith T
Thanks, Lena for the tips.
See I'm not the only one. I will heed your
guidance in the future.
Mar 17, 2017 05:54:19 PM by Renata M
Hi Lena,
Reading the reports of colleagues on this subject is not very inviting for those who just signed up for the site like me, but I could not have read at a better time. In fact, my concern is not to notice these scams in the first moments because I am not a native speaker, and have some difficulty with the language. This already brings me a certain insecurity, but I believe that everything will go well if I continue to inform myself with great articles like yours and the reported cases. I'll stay connected!
I really need to make UPWORK work for me, since the economic and political situation here in Brazil is collapsing, and my work here is not giving much at this time. So any help or advice will always be very welcome!
Thank you very much for the article, and I wish you all the best!
Re
Mar 29, 2017 04:18:25 PM Edited Mar 29, 2017 04:47:55 PM by Valeria K
I went off site to Google Hangout because I got an email from **Edited for Community Guidelines** from Upworks telling me to. I think this network is more sophisticated than most people realize.
Mar 29, 2017 04:54:59 PM by Valeria K
Hi Ava,
Please, see my reply to your post on this thread. While it's not against the ToS to communicate with clients outside of Upwork, you may be wary of clients who try to move the conversation to Google Hangouts right away. Also, all the payments need to go through Upwork, so if a client offers to pay off of the platform for any reasons, please flag them.
Thank you.
Apr 28, 2017 11:20:31 AM by Noro Mahefa R
Apr 28, 2017 11:33:31 AM by Vladimir G
Hi Noro,
Clients have the option to respond to your proposal, in which case you'd receive a notification and a new message room will be created to accommodate your conversation. While you're free to share your direct contact details in a proposal, we strongly advise freelancer to communicate with prospective clients through Messages for at least the initial stages of the interview process.
Please review the freelancer resources we compiled here in order to use the platform and work successfully on Upwork.
May 12, 2017 03:37:41 AM by Dennell S
Thank you for this message because I just signed up and immediately got attacked.
Scary!
May 12, 2017 03:47:34 AM by Avery O
We're sorry that you had a bad experience, Dennell. If you haven't already, please report your client by flagging his job post as inapproriate so that actions can be taken against his account.