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To complain a problem about my original account

Active Member
Eranda H Member Since: May 22, 2019
1 of 6

I closed my original account and opened this acount to complain a problem in my original account. In my original account, I completed video verification and after that I started ID document verification. Unfortunately my ID verification documents upload attemps were finished. and I couldn't complete my ID verification. I asked help from the customer support through email and I didn't get any reply. After that I put posts in community groups because in my original account I was a frequent visitor, but didn't get any reply. So I couldn't complete the ID verification and couldn't submit proposals until I complete the ID verification. I closed that account and opened this to complain my issue. Please reactivete my original account and provide me a new ID verification link for that account to submit my ID documents. Thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Eranda, 


I'm sorry to learn about your experience. I'll go ahead an send you a private message so that you can send me your old Upwork profile and I can check this for you. 


-Avery
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Active Member
Eranda H Member Since: May 22, 2019
3 of 6

Thanks Avery. I will send the information and close this account immediately after my problem get solved.

Active Member
Eranda H Member Since: May 22, 2019
4 of 6

Hi Avery! I sent you a PM. I hope you have recieved it.

Active Member
Eranda H Member Since: May 22, 2019
5 of 6

Hi Avery! Did you get my PM?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 6

Hi Eranda, 


I'll go ahead and check my private messages. Thank you for following up!


-Avery
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