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Top Rated eligible weeks

Active Member
Md Jahidul I Member Since: Jan 26, 2018
1 of 8

Hi everyone,

 

I joined Upwork on February, 2018 and got a Rising talent badge, After that, I started my jobs and my Top Rated eligible weeks were increasing week by week. It went up to 11 out of 16. One of my clients didn't end my contract after completing his job and it hurts my "Top Rated eligible weeks" and JSS.  But after 2 months the client ended the contract and gave me a 5-star review. Till now, I have completed 6 jobs with 5-star feedback all and now I am working for a client on a fixed price basis job. (35-40 hours/week).  But my "Top Rated eligible weeks" went down from 11 to 7 and it's gradually decreasing in every week. Although I am working on fixed-hour basis job and completed 18 milestones of that job. Can anyone explain to me why it's decreasing and what should I do to get 16 out of 16.   

 

Thank you.

Jahidul.

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 8

@Md Jahidul I wrote:

I joined Upwork on February, 2018 and got a Rising talent badge, After that, I started my jobs and my Top Rated eligible weeks were increasing week by week. It went up to 11 out of 16. One of my clients didn't end my contract after completing his job and it hurts my "Top Rated eligible weeks" and JSS.  But after 2 months the client ended the contract and gave me a 5-star review. Till now, I have completed 6 jobs with 5-star feedback all and now I am working for a client on a fixed price basis job. (35-40 hours/week).  But my "Top Rated eligible weeks" went down from 11 to 7 and it's gradually decreasing in every week. Although I am working on fixed-hour basis job and completed 18 milestones of that job. Can anyone explain to me why it's decreasing and what should I do to get 16 out of 16.   



 That is because you have a JSS of 85% and any week you are below 90% means another week of not being eligible for top rated status. So your eligible weeks are falling out of the back end of your 16 week window and are being replaced by non eligible weeks. To add eligible weeks you need to get your JSS above 90% and keep it there long enough for the ineligible weeks to start falling out of the 16 week window.

 

Your JSS is what it is because of private feedback, not because you had an open job which has no effect on your JSS unless you have a significant percentage of such jobs.

 

Active Member
Tim S Member Since: Jun 13, 2018
3 of 8

Hi Petra,

 

Do you know what else affects the eligible weeks? I joined back in March but didn't start any work until May. Here's my tracking, my eligible weeks have been stuck at 3/16 since receiving Rising Talent. Any ideas?

 

Screen Shot 2018-07-28 at 9.25.38 AM.pngScreen Shot 2018-07-28 at 9.41.03 AM.png

Ace Contributor
Md. Arafat - Member Since: Apr 5, 2018
4 of 8

that's really good solution. Thanks again.

Md Arafat
Active Member
Md Jahidul I Member Since: Jan 26, 2018
5 of 8

I completely understand. Thank you, Petra!

Ace Contributor
Shummas H Member Since: Jul 2, 2016
6 of 8

It's been a while since I am short of one week, to become eligible for the Top Rated program. I'm stuck at 12/13 weeks. 

While I know that the weeks update on a rolling window, it's just that they have not increased in a while. Earlier in the community discussions, there was this one person who actually had the same issue and it turned out there was indeed a glitch preventing his eligible weeks from updating. 

Could a moderator please check whether my eligible weeks are updating as they should, or if there is a technical glitch? 

Community Guru
Jo-An B Member Since: Aug 2, 2016
7 of 8

Hi Shummas,

You can manage your success on Upwork by tracking your Job Success Score, 12-month earnings, and more on your My Stats page. To earn and maintain Top Rated status you must have:
1. A current Job Success Score of 90% or higher
2. First hire on Upwork was more than 90 days ago
3. Maintained Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks
4. 100% complete profile 
5. 12-month earnings of at least $1,000
6. Up-to-date availability
7. An account in good standing with no recent account holds
To learn more about this program check out this Help Article.

~ Jo-An

Untitled
Ace Contributor
Shummas H Member Since: Jul 2, 2016
8 of 8
Well I know that already. I just want you to verify if there is a glitch that is preventing my eligibility weeks from updating as they have been stuck on 12/13 from a while now.
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