So, my project is done to my satisfaction, the freelancer has told me she did 9.5 hours of time. Our contract has manual time enabled, but according to her, it's disabled. I'm trying to get her paid, but I don't see a way of putting the time in on my end. Can anyone help out?
I am kind of new around here, but I wouldn't recommend paying as a bonus. You might end paying twice!
Just wait a couple of days. There have been some issues with the Upwork platform...
Don't make any payment until someone from the Help Team indicates what to do.
Why did the freelancer not track time? Also, the contract is still open, right? Because time can only be added to open contracts, not closed ones.
OTher than that, I agree that it would make sense to wait a day or two, as the site's been playing up today.
I checked and it looks like the option to add manual time is available on the freelancer's side, so she should be able to go ahead and enter it in her Work Diary. You will then be billed next Monday for the hours she logs this week.