🐈
» Forums » New to Upwork » Trying to submit proposals but getting 'your ...
Page options
Harry's avatar
Harry B Community Member

Trying to submit proposals but getting 'your phone was successfully verified' message?

Hey guys,

 

I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'submit a proposal', the window just goes to saying 'your phone was successfully verified'. 

 

It is not taking me any further than this window. Please may someone advise me?

 

Many thanks

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Valued Members,

 

We appreciate you reaching out and reporting these errors. I have escalated your report to the appropriate team for further review and action if necessary. We'll keep this thread updated with more information whenever we receive a response. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

**Edited to Update**

 

We received a confirmation from the team that this issue has been resolved. Please let us know if you're still experiencing the same issue and we'll look further into that for you.

 

~ Arjay
Upwork

View solution in original post

46 REPLIES 46
Konstantinos's avatar
Konstantinos A Community Member

Bug. 

Aaa's avatar
Aaa Y Community Member

Hi! May I ask why it will direct me to the phone verification when I submit a proposal?

Shannon's avatar
Shannon V Community Member

I'm also new to Upwork and I am having the same issue when trying to submit proposals. Anyone know why this is happening?

Timothy's avatar
Timothy G Community Member

Everytime I go to submit a proposal the next screen just says, "Your phone was successfully verified."

 

Not sure why this is happening? 

 

e5945f7a_0-1666720749187.png

 

Samer's avatar
Samer B Community Member

That is ODD. Did you try in another browser?

Timothy's avatar
Timothy G Community Member

Not yet I will try it tomorrow.  Thanks for the input. 

 

P.S I am using Chrome

Timothy's avatar
Timothy G Community Member

Had a little bit of time and checked and no it doesn't work even in edge. 

Samer's avatar
Samer B Community Member

That is odd, I would contact Upwork support on this one.

Arjay's avatar
Arjay M Retired Team Member

Hi Timothy,

 

I took the liberty of escalating your report to the appropriate team for further review and assistance. Please expect your support ticket here once your case is fully reviewed.

~ Arjay
Upwork
Tammy's avatar
Tammy V Community Member

Me, too!! It's doing the EXACT same thing to me and I tried on both Safari and Chrome.

Phillip's avatar
Phillip B Community Member

When I select the "Submit Proposal" option for a job, I am redirected to a page that says "Your phone was successfully verified." It goes no further than that and i show no record of having submitted any proposals after the fact. Can anyone tell me what I need to do to progress past this point?

Mark Antony's avatar
Mark Antony R Community Member

people have been asking that all day. must be a system bug.

Tammy's avatar
Tammy V Community Member

I signed-up today and it doing the exact same thing to me.

Arjay's avatar
Arjay M Retired Team Member

Hi Valued Members,

 

We appreciate you reaching out and reporting these errors. I have escalated your report to the appropriate team for further review and action if necessary. We'll keep this thread updated with more information whenever we receive a response. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

**Edited to Update**

 

We received a confirmation from the team that this issue has been resolved. Please let us know if you're still experiencing the same issue and we'll look further into that for you.

 

~ Arjay
Upwork
Nick's avatar
Nick K Community Member

Why mark this issue as solved when a) it clearly isn't solved and b) you are stopping your own customers from being able to find work. Mark it as solved when it is solved. 

 

I am currently using Upwork to find freelance jobs as a software technical support reperesentative, with 20 years experience on various products and platforms. I could do your job standing on my head for $25 an hour but I can't because the "Submit proposal" button just keeps telling me my phone has been verified. Please sort this out asap.

Kyle's avatar
Kyle C Community Member

Hello Arjay,

 

Is there an update on this issue? I am still having this problem for the third consecutive week and it is becoming a hindrance in submitting proposals. I have received feedback from peers on both the client and freelancer side and they have not experienced this issue lately so it doesn't seem to be widespread.

 

Any help and insight would be appreciated!

Thanks

Chris's avatar
Chris B Community Member

Is there a process to fix this for my account? I am getting the same issue where it just brings me to a screen saying "Your phone was successfully verified" 

Arjay's avatar
Arjay M Retired Team Member

Hi Chris,

 

I'm sorry to hear that you're still experiencing this error. However, we received a confirmation from the Technical Support team that this has already been resolved. I'll have one of the team members review your report and assist you further via a support ticket. Please expect an update on this page with your ticket once your case is fully reviewed.

 

~ Arjay
Upwork
Sheraz's avatar
Sheraz M Community Member

HI, I am experiencing same issue. can you please help me?

Nikola's avatar
Nikola S Moderator

Hi Sheraz,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Myles's avatar
Myles P Community Member

Hi Arjay. I am having the same problem with my account. Are you able to have someone from your tech team to reach out and help me with this?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Myles,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Myles's avatar
Myles P Community Member

Thank you!

Lauren's avatar
Lauren W Community Member

Hello, I am also receiving the same message, and am not able to apply for work. Please do let me know what to do to fix this. Thanks!

Latest Articles
Upcoming Events
Oct 17
Product Updates
Product Event English
Featured Topics
Learning Paths