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Unable to Upload Profile Picture

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Active Member
Muhammad Shoaib K Member Since: Feb 2, 2020
11 of 62
I can't upload profile picture error . Something went wrong etc.
I have try everything but can't
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
12 of 62

Hi Muhammad Shoaib,

 

Could you please try using a different browser or clear your cache and cookies? If that doesn't resolve the issue, please let us know so we can assist you further. 


-Joanne
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Active Member
Olawale A Member Since: Feb 6, 2020
13 of 62
 
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 62

Hi Olawale,

 

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

 

Thank you.


~ Bojan
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Active Member
Ighal S Member Since: Jul 6, 2020
15 of 62

Hi. I'm having the same issue. My profile picture was saved into my account, but it is not visible. I can only see it when I go to 'settings'.

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
16 of 62

Hi Ighal,

 

You will need to add your photo under the section "Company details" so that your photo is visible. Thank you.


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Active Member
Evan L Member Since: Jan 20, 2020
17 of 62

I am having the same problem annd am having trouble contacting somewone. Can your team reach out to me as well please?

 

**edited for Community Guidelines**

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
18 of 62

Hi Evan, 

Could you please confirm if the issue persists if you try clearing your cookies or using a different browser? Could you also please confirm the error that you are getting when you try to upload a profile picture?


-Avery
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Active Member
Chukwualuka O Member Since: Apr 25, 2020
19 of 62

This is the error message I keep getting: We have detected some problems with your uploaded portrait image:

  • We weren’t able to detect your face. Please use a photo where your face is the main focus. When in doubt, use a photo that you would use for your passport.
  • Upload a photo where you're facing the camera and your face is clearly visible. When in doubt, use a photo that you would use for your passport.

Please consider uploading a more appropriate portrait image.

 

I've tried all kinds of pictures and have consequently resized to 250x250 but all efforts have proved abortive. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
20 of 62

Hi Chukwualuka, 

 

One of our team members will reach out to you directly via ticket and assist you in uploading your profile photo. Thank you!


-Joanne
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