Hi, I have this same issue too. I have been trying for hours to upload a profile picture. Tried Chrome and Mozilla but I got the same result. I even cleared my cache, cookies and browser history but still got nothing.
Hello! I am having the same issues as described and have tried all of the troubleshooting steps. I even tried downloading the mobile app to try and upload my picture there but it doesn't seem to be build out yet. Please have a team member reach out to me as well to assist. Thank you!
Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders? Please let us know if the issue persists.
I dont know if the word 'solved' means something else to upwork but i see countless messages of people who cannot upload a profile picture only one suggestion of caches/cookies/change browser but not one single person saying 'this was the solution'. Is there a solution and if Upwork want to contact me and fix it, don't you think that solution should then be posted!
Firstly, adding to this conversation is not clear, i don't want to 'reply' i want to say that i have the same problem. So no idea if this is going to go to th eright place. Perfectly decent picture, clear cache clear cookies, tried multiple browsers and yet still im told to 'please upload a more appropriate image' what!???
Sorry, but I am also not able to update my profile picture on upwork. I tried many times, even with different browsers, but this feature is not working. My pic satisfies all the above-mentioned criteria.