I am having this same issue. I have uploaded 8 different "passport" photos and cannot get the platform to accept my picture. Is there anyone that can reach out to me to assist?
Hello, i'm experiencing the same issue - I keep getting the error message and being told to reduce the size of my phone to 250 x 250, I have done this but it still won't upload. Is it possible for someone to contact me? Thanks.
It is very likely that this issue persists because the size of the photo is not right. Can you try other sizes of the photo or a different photo instead? Could you please confirm if this is the case? Also please try to use a different browser or device and clear your cache. If the issue persist, please let me know immediately so we can get our team to assist your further.
Thank you for letting me know and trying to troubleshoot it. I've reached out to our team for you. One of our team members will reach out to you shortly and assist you. Let me know if you need anything else.