Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders.
Let us know if the issue persists.
I'm having the same trouble, website not accepting my profile pic. I've tried all the tips in this message, resizing, etc. I'm using the same profile pic as my LinkedIn. What is best way to resolve the issue, have someone from Upwork load my photo? Thank you for the assistance.
Bojan was able to help me out with his advice. I used Photoshop to up the DPI to 250x250 and I squared my picture to eliminate the empty space on the sides so it was just my head and my shoulders, and it was able to save.
Is there an error when you try to upload the image? Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies.
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.