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Unable to access my funds while the customer have paid

Active Member
Hélène D Member Since: Jan 28, 2017
1 of 2

Hello, A customer just paid me a $ 100 mission but I can not access my funds, my balance says $ 0 and I can not click on "get paid". I enclosed you with a screenshot that proves that the customer has paid for it. I really need your help as soon as I need my money. I thank you in advance for answering me and for bringing me a solution. Regards,

 

 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 2

If it was released to day it will become available for withdrawal on Thursday.

 

You will see the payment on your Reports overview page under PENDING.

 

There are lots of little question marks next to the tabs which explain.

 

When you click on the PENDING tab you see the date when the funds are available in the left hand column.

 

You can read up on how payments are handled under When will I get paid?

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