Unable to access settings due to Authentication app code.

[#1]

I can't access settings in my account, it keeps asking "Use your authenticator app to generate a code", I changed my phone and I reinstalled the authenticator app, now the upwork's key is not there.
I want to process my payments, how do I open settings now?

[#2]

Hi Ashan,

I'm sorry to hear you're having trouble with this. We'll have one of our agents reach out to you via a support ticket to assist you further.

Thank you.