Unfortunately I don't see your ticket as the link redirects me to:
Also if I go directly to https://support.upwork.com/hc/en-us - it redirects me to the above link, which shows my jobs, not the tickets.
Even though I'm signed in to Upwork.
As I've mentioned in my previous message, https://support.upwork.com/hc/en-us redirects me to https://www.upwork.com/ab/jobs-home/3195428?email=&external_id=&kind=error&message=Invalid%20data%20... even if I'm logged in to Upwork.
For this reason, I'm not able to access your ticket.
Did you tried to clear your cache and cookies or log in with another browser? Let me know if you still can`t access your requests section and our team will investigate this further, thank you.
I've just tried using a browser where I've never used Upwork, but unfortunately it still redirects me from https://support.upwork.com/hc/en-us to https://www.upwork.com/ab/jobs-home/3195428?email=&external_id=&kind=error&message=Invalid%20data%20....
You should also have an email from your ticket, please check your junk and spam folder as well. You can respond back to the ticket directly for your email.
Unfortunately I don't see any other messages from upwork, except notifications for this thread and work-related emails.
Do you have a message ID for the "ticket email" which I've never received? Our mail admin could check if we ever received it.
As I've mentioned in the previous message -- I'm receiving Upwork notifications for this thread and for Upwork jobs. So no, Upwork mail is not blocked.
If you could get a message ID for the "ticket email", I can get my email provider to check if we received it.
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