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Unable to add PayPal as a payment method

768c416c
Active Member
Tomasz C Member Since: Feb 13, 2018
11 of 24

Unfortunately I don't see your ticket as the link redirects me to:

 

https://www.upwork.com/ab/jobs-home/3195428?email=&external_id=&kind=error&message=Invalid%20data%20....

 

 

Also if I go directly to https://support.upwork.com/hc/en-us - it redirects me to the above link, which shows my jobs, not the tickets.

 

Even though I'm signed in to Upwork.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 24

Hi Tomasz,

 

You will need to be signed in in our help center as well, and you will be able to access your Requests section.

1.PNG

~ Goran
Upwork
768c416c
Active Member
Tomasz C Member Since: Feb 13, 2018
13 of 24

As I've mentioned in my previous message, https://support.upwork.com/hc/en-us redirects me to https://www.upwork.com/ab/jobs-home/3195428?email=&external_id=&kind=error&message=Invalid%20data%20... even if I'm logged in to Upwork.

 

For this reason, I'm not able to access your ticket.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 24

Hi Tomasz,

Did you tried to clear your cache and cookies or log in with another browser? Let me know if you still can`t access your requests section and our team will investigate this further, thank you.

~ Goran
Upwork
768c416c
Active Member
Tomasz C Member Since: Feb 13, 2018
15 of 24

I've just tried using a browser where I've never used Upwork, but unfortunately it still redirects me from https://support.upwork.com/hc/en-us to https://www.upwork.com/ab/jobs-home/3195428?email=&external_id=&kind=error&message=Invalid%20data%20....

 

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
16 of 24

Hi Tomasz,

You should also have an email from your ticket, please check your junk and spam folder as well. You can respond back to the ticket directly for your email.

~ Goran
Upwork
768c416c
Active Member
Tomasz C Member Since: Feb 13, 2018
17 of 24

Unfortunately I don't see any other messages from upwork, except notifications for this thread and work-related emails.

 

Do you have a message ID for the "ticket email" which I've never received? Our mail admin could check if we ever received it.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
18 of 24

Hi Tomasz,

Please check with your email provider if upwork.com is blocked somewhere, and let me know here or send me a PM with more details, thank you.

~ Goran
Upwork
768c416c
Active Member
Tomasz C Member Since: Feb 13, 2018
19 of 24

As I've mentioned in the previous message -- I'm receiving Upwork notifications for this thread and for Upwork jobs. So no, Upwork mail is not blocked.

 

If you could get a message ID for the "ticket email", I can get my email provider to check if we received it.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 24

Hi Tomasz,

I will send you a PM with more details shortly.

~ Goran
Upwork