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Re: Unable to buy connects through debit card

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Active Member
Rituraj R Member Since: Jun 1, 2020
1 of 4

Hi,

 

I am trying to buy connects & have added my debit card details but when i click on buy connects its always giving me this error : Your payment could not be processed. Please choose an alternate payment method or retry again later.

 

My debit card uses an OTP to process the payment but here i didn't recieve any OTP.

 

Please guide.

 

Thanks & Regards

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Rituraj,

 

Please check with your bank if your account is enabled for international charges. In the meantime, you can try adding another Billing Method as well. Thank you.


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Active Member
Khemraj S Member Since: Jul 6, 2020
3 of 4

I have faced the same problem. I can not buy the connects with my debit card. its a mastercard

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Khemraj,

 

Could you please confirm if you`re receiving any errors on your end? 
I would also suggest checking with your bank if your account is enabled for international charges. Thank you.


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